Guest Service Agent

The Hilton Richmond Hotel & Spa/Short Pump is seeking customer service-oriented applicants with a flair for hospitality and a friendly personality to join our Front Office team as a Guest Service Agent . This is a great opportunity for someone interested in a career with a growing hospitality company. The Hilton Richmond Hotel & Spa/Short Pump is a flagship property of Shamin Hotels, Central Virginia's largest hotel management company. We own and operate more than 78 full- and select-service hotels under the Hilton, Hyatt, Marriott, InterContinental and Choice flags. We offer a competitive salary and benefits package that includes medical, vision, dental, life insurance, short- and long-term disability and a 401k plan. We also offer paid time off, a world class hotel discount program and a fun, friendly place to work. We work hard but have fun doing it and are proud of our commitment to excellence and outstanding guest service. Job Duties: Register guests and assist them throughout their stay and afterward, meeting the highest standards of guest service. Sell rooms, packages and amenities and complete, modify and confirm room reservations. Operate the hotel switchboard, handling incoming calls efficiently and courteously. Explain hotel services and amenities and local points of interest to hotel guests. Maintain and balance shift banks at the beginning and end of each shift. Collaborate with housekeeping and other hotel departments to ensure guest satisfaction. Compile daily reports, maintain checklists and communicate with management to facilitate efficient operations. Assist in operation of the Hotel’s Aroma Café as needed. Participate in hotel and department meetings and Shamin and Hilton training opportunities to develop professionally. Shamin Hotels are proud to be an equal opportunity employer and welcome applicants from all backgrounds. We maintain a drug free work environment and require all applicants to agree to a pre-employment background check. We thank all applicants for their interest, but only those selected for an interview will be contacted. The ideal candidate m ust have a warm personality, be a team player and have a desire to provide excellent guest service. Qualifications: Availability to work evenings and occasional midday shifts as well as weekends and holidays, based on business needs. Previous hotel, customer service or related experience is required. A high school diploma is required and a 2-year or 4-year college degree is preferred. Hilton experience, especially with the PEP PMS is highly desirable. Must have excellent written and verbal communications skills and proficiency in the English language. Excellent organizational skills, attention to detail and ability to multitask. Ability to handle a large volume of guest interactions in an efficient and courteous manner. Proficiency in Microsoft Office programs and internet platforms. Comfort with efficient cash handling and basic accounting skills. High standards of personal appearance and ability to adhere to the proper dress code when working. Willingness to participate in scheduled meetings and special events as requested.