Guest Service Agent (Night Front office operations) | Holiday Inn & Suites Geelong

Your day to day Please note: - This role will primarily be working in the Night shifts for Front Office operations , candidates applying should be comfortable working in night shifts. • Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity. • Assist guests with check-in and check-out processes efficiently and accurately. • Provide information about hotel amenities, services, and local attractions to enhance the guest experience. • Up-sell products and special promotions as needed. • Handle guest inquiries and resolve complaints or issues in a professional and timely manner. • Maintain accurate guest records and update information in the hotel management system. • Coordinate with other hotel departments to ensure guest requests and special requirements are met promptly. • Manage room reservations, including making new reservations, modifying existing bookings, and processing cancellations. • Process payments, collect and record guest information, and maintain confidentiality of all guest data. • Ensure the lobby, front desk area, and common areas are clean, organized, and presentable at all times. • Anticipate and respond to guests' needs and requests to enhance their overall satisfaction. • Assist guests with transportation, dining, and entertainment arrangements. • Maintain a working knowledge of hotel policies, procedures, and safety protocols. • Complete required daily checklist items with set timeframes. • Handle cash and credit transactions accurately and efficiently.