Head of Operations

Lexroom http://Lexroom.ai is building the AI platform where legal work gets done. In just over two years, we've grown from zero to €25M ARR, and today more than 20,000 legal professionals across Italy, Spain, Germany, France, and Bulgaria rely on Lexroom http://Lexroom.ai. We're backed by $73M from Left Lane Capital, Base10 Partners, and Eurazeo, and we're a team of around 300 builders who move fast, say things straight, and own each outcome. Our next goal? Become Europe's most-used legal product.   WHY LEXROOM http://Lexroom.ai? - Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe. - Work with the Best: Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition. - Deliver Meaningful Results: Your contribution will directly influence how legal professionals work—faster, clearer, and more efficiently. At Lexroom http://Lexroom.ai, we leave buzzwords behind. Here, you’ll build something that lasts: a trusted platform, a strong reputation, a new standard for the legal world.   ROLE As our customer base expands and our international footprint grows (currently operating across 5+ European markets, including France and Bulgaria), we are looking for a Head of Operations to build, refine, and scale the operational engine powering our Revenue, People, Legal, and Finance teams. YOUR KEY RESPONSIBILITIES - Operating Workflows & Bottleneck Identification: Map, document, and continuously optimize end-to-end workflows across Revenue Ops (Sales, Marketing, CS), People Ops, Legal, and Finance Ops across multiple countries. - Operations Roadmap & Prioritization: Own the functional roadmap from start to finish. Implement robust prioritization frameworks to align resource allocation directly with overall company strategy. - Cross-Team Tooling & CRM Architecture: Act as the primary architect for our GTM and company tooling stack (HubSpot, Clay, Aircall, Aimfox, etc.). Lead tool selection, integration, and consolidation decisions. - AI & Agentic Automation Leadership: Keep Lexroom at the non-engineering AI frontier. Implement internal AI tools, orchestration agents, and automated workflows, evangelizing AI adoption across non-technical teams. - Team Leadership & Operational Execution: Manage, mentor, and grow the team of operational specialists and leads. Establish clear working rhythms, 1:1s, parallel project execution, and effective escalation pathways. WHAT WE'RE LOOKING FOR - 5 to 8 years of experience in Business Operations, RevOps, Sales Ops, or GTM Engineering within high-growth B2B SaaS startups or scale-ups (Series A to pre-IPO). - Proven People Management: At least one prior role formally managing, mentoring, or leading a team in an operational environment. - Deep Hands-On CRM & Tooling Expertise: Direct, practical experience administering or architecting modern CRM tools (HubSpot, Salesforce, Pipedrive) and GTM automation tools. - AI & Automation Mindset: You go beyond using basic AI chatbots—you have designed, implemented, or sponsored automated workflows and AI agents into production operations. - Analytical & Problem-Solving Depth: Strong capacity for process mapping, bottleneck identification, and data-backed decision-making. - Location & Language: Based in or willing to relocate to Milan (hybrid model with strong office presence). Fluent in English and comfortable working in an Italian-speaking core team environment. REWARDING YOUR CONTRIBUTION - Compensation (Milan equivalent): €65,000–85,000 - Equity: meaningful equity on top, in line with the seniority of the role - Team retreats & off-sites: dedicated time to connect, collaborate, and spark bold ideas BENEFITS THAT MATTER - Hybrid Work: Hybrid with strong office presence in Milan HQ - Health Insurance: Comprehensive coverage to ensure peace of mind. - Meal Vouchers: Daily support to make your lunch breaks easier. - Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas. At Lexroom http://Lexroom.ai, ambition meets discipline and purpose. We're not just building a product—we're setting a new standard for the legal world. If you're ready to contribute to something lasting and meaningful, we'd love to hear from you.