Head of Regulatory, Mukto Pay

Company Introduction As part of the global VEON Group, we are expanding into the digital financial services market to serve a broader customer base and strengthen our role in Bangladesh’s digital ecosystem. To advance this initiative, we have obtained a Payment Service Provider (PSP) license via our newly established subsidiary called - NEO PSP Limited , a next-generation payment solutions company. Operating as a wholly owned subsidiary of Banglalink, one of the country’s leading digital operators, NEO PSP is built on the vision of enabling a cashless and connected future. The company empowers businesses to accept and process payments seamlessly through a secure, efficient, and scalable payment gateway, supporting the growth of digital commerce across Bangladesh. Leveraging Banglalink’s trusted digital ecosystem and technological expertise, NEO PSP aims to simplify financial transactions for enterprises of all sizes — from startups to large corporations. Our platform would support diverse payment methods, ensuring speed, reliability, and transparency in every transaction. At NEO PSP , we are committed to enabling digital financial (FINTECH) inclusion and accelerating Bangladesh’s journey toward a smarter digital economy. With innovation, compliance, security, and customer trust at our core, we strive to become the preferred payment solutions partner for businesses nationwide. Job Description Licensing & regulatory strategy: Lead MuktoPay’s licensing roadmap for the digital wallet (PSP) and digital bank businesses – applications, regulator queries, conditions precedent and post-licence approvals; advise the CEO and management on regulatory options, risks and viable business models, and anticipate upcoming regulatory change. Product & partnership approvals: Secure regulatory approval for new products, services, partnerships, fees and charges ahead of launch. Regulator & government engagement: Act as single point of contact with Bangladesh Bank (Payment Systems Department and banking regulation), BFIU, MoF-FID, BTRC, PTD and other bodies; negotiate amendment of unrealistic requirements and advocate for an enabling FinTech environment (interoperability, fair access to USSD, MNOs, banks and the Post Office), in collaboration with Banglalink Corporate & Regulatory Affairs. Compliance framework & reporting: Build and run the regulatory compliance framework, obligations register and internal policies aligned to local law and VEON/Banglalink policy; run regular health checks and ensure accurate, on-time regulatory returns. AML/CFT, e-KYC & data protection: Partner with the CAMLCO, Risk, IT and Legal so that AML/CFT, e-KYC/NID verification and customer data protection practices meet Bangladesh Bank, BFIU and Group requirements. Inspections & audits: Lead strategy and preparation for Bangladesh Bank and other regulatory inspections, audits and investigations; drive corrective action plans and timely closure of findings and regulator-referred complaints. Team & partners: Build and lead the regulatory team; manage external counsel, consultants and auditors; maintain dotted-line alignment with the Banglalink CCRAO on Group- and telco-impacting matters. Academic Qualification Graduate in Law or Business Postgraduate degree or professional qualification preferred Job Experience Required 10+ years’ experience in payments/MFS or banking regulation within a digital business At least 5 years leading direct engagement with Bangladesh Bank Hands-on experience leading licensing projects and regulatory approvals for payment, MFS or banking products Experience managing regulatory inspections, auditors and external consultants Required Capabilities Advanced knowledge of payment, MFS and banking regulations (MFS Regulations, Digital Bank Guidelines) Sound knowledge of BFIU instructions, AML/CFT and e-KYC requirements Sound understanding of the complete digital payments value chain Working knowledge of data protection, cyber security and telecom rules relevant to fintech (USSD, SMS) Strong project management – able to lead cross-functional licensing programmes end to end Thorough grounding in risk management Senior-level influence and negotiation with regulators and government stakeholders