Hostess - CP

• Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following: • Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards • Ensure restaurant operating equipment is clean and in working order • Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy • Welcoming guests to the Restaurant, by using the Restaurant name • Inquiring if they have a reservation and noting it in the reservation book if they do • Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book • Being attentive to guest requests • Escort guests to their preferred table or reserved table and seat guests according to restaurant standards • Take telephone bookings and document in the Reservation book according to restaurant standards • Train wait staff and bus staff in hostess standards • Be attentive to guests and resolve their complaints where possible, reporting all incidents to your supervisor • Maintain responsibility of cleanliness of hostess stations • Maintain responsibility of cleanliness of all menus and drink menus • Assist with beverage service • Maintain detailed knowledge of menu, including daily specials • Ensure tables are cleared quietly and efficiently • Carry food and beverage trays in a safe manner to minimize breakages • Complete dockets accurately and clearly • Maintain current information on all general activities of the hotel Self-Management • Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook • Comply with Company Grooming Standards • Comply with Time and Attendance Policies • Actively participate in training and development programs and maximize opportunities for self-development Customer Service • Demonstrate service attributes in accordance with industry expectations and company standards including: • Being attentive to Guests • Accurately and promptly fulfilling Guests requests • Anticipate Guests needs • Maintain a high level of knowledge which affects the Guest experience • Demonstrating a ‘service’ attitude • Taking appropriate action to resolve guest complaints • Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers Health, Safety and Security • Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety • Familiarise yourself with emergency and evacuation procedures • Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager