Hotel Collections & Rate Loading Specialist (Africa)

About the Role: We are hiring a Collections and Rate Coordinator for our client, a travel and hospitality company, to support collections management, account reconciliation, and the loading of hotel rates and contracts. The ideal candidate has 3+ years of financial operations experience in the travel or OTA industry, advanced Excel skills, a strong understanding of hotel rate terminology, and the ability to work full-time EST hours. Core Tasks: Manage collections and follow up on outstanding balances from hotel and travel partners Reconcile accounts, investigate payment discrepancies, and resolve aged receivables Load and maintain hotel rates, promotions, blackout dates, and contract terms Validate rate accuracy across systems and troubleshoot rate loading/ distribution issues Coordinate with hotels, suppliers, and internal teams to resolve billing discrepancies Maintain accurate collection notes, payment records, account statuses, & documentation Prepare aging reports and escalate overdue or disputed balances requiring action Must Haves: 3+ years of collections, accounts receivable, or financial operations experience Experience working within the hotel, travel, hospitality, or online travel agency industry Experience loading hotel rates, contracts, promotions, or inventory into travel systems Strong understanding of hotel rates, room types, seasons, promotions, and terminology Experience reconciling accounts and resolving billing, payment, and rate discrepancies Intermediate - advanced Excel or Google Sheets skills with excellent attention to detail Strong (C-level) written and verbal English communication skills Ability to work full-time EST Nice to Haves: Experience with hotel reservation, distribution, GDS, CRS, extranet, or channel management systems