House Manager - Springfield

Position Summary The House Manager is responsible for the daily oversight, support, and operational management of multiple men’s recovery houses. This role ensures that all clients receive consistent, high-quality services by supervising night monitors and case managers, maintaining compliance with program expectations, and supporting a safe, structured, recovery-focused living environment. Key Responsibilities Client & Program Compliance - Ensure all clients are compliant with required group attendance, counseling sessions, nursing appointments, and case management meetings. - Monitor client progress and follow up with staff to address missed appointments or non-compliance. - Provide coaching, support, and intervention to help clients stay engaged in recovery programming. - Make decisions regarding consequences, restrictions, or corrective actions for clients who violate program rules or expectations. Staff Supervision & Coordination - Supervise night monitors to ensure timely room checks, accurate documentation, and adherence to program policies. - Supervise case managers to ensure consistent delivery of services and appropriate follow-up with clients. - Lead or participate in staff meetings, offering updates on client status, operational issues, and program needs. - Provide training, guidance, and support to staff to maintain high standards of care. House Operations & Safety - Ensure all houses are stocked with necessary supplies (cleaning products, hygiene items, linens, etc.). - Conduct regular walkthroughs to ensure cleanliness, safety, and adherence to house rules. - Coordinate with maintenance or leadership to address repairs and operational issues promptly. - Monitor client rooms and common areas to ensure they remain in good condition. Client Support & Engagement - Build supportive, professional relationships with clients to promote stability, accountability, and personal growth. - Assist clients in navigating local resources, including transportation, employment, housing, and treatment services. - Serve as a positive role model, promoting recovery principles and healthy decision-making. Documentation & Reporting - Ensure accurate and timely documentation from night monitors and case managers. - Maintain complete, up-to-date records of client compliance, incidents, consequences, and follow-up actions. - Report significant client concerns or program issues to leadership as required. Qualifications - Minimum three (3) years of experience in recovery housing, behavioral health, case management, peer support, or a related human-services field. - Experience working with individuals in recovery from substance use disorders. - CDCA or equivalent work experience preferred. - Knowledge of community resources, treatment programs, transportation supports, and local recovery networks. - Strong communication, conflict-resolution, and crisis-intervention skills. - Ability to hold clients accountable while maintaining professionalism, empathy, and consistency. - Basic computer and documentation skills (email, forms, case notes, scheduling tools). Work Environment - Fast-paced residential recovery setting with regular interaction with clients and staff. - Position may require flexible hours, periodic evenings, weekends, and on-call support. Who Is Anew? Anew is an outpatient behavioral health provider that helps individuals facing mental health and substance use disorders. Why Work at Anew? Flexible & Supportive Culture: Growth, work-life balance, and flexibility are built into every role. Fun Work Environment: Get involved in community outreach, holiday events, team parties, monthly “First Friday” all-staff events, and much more! Recovery Friendly Workplace: We are a certified Recovery Friendly Workplace that values lived experience and understanding. Potential Benefits: Weekly Pay Paid time off Company-paid holidays Insurance Benefits Eligibility on Start Date Flexible Scheduling and choice of schedule Free CEU's If you are looking for more details about us, please visit https://anewbh.com/ .