Housekeeping Supervisor

We are seeking an experienced and detail-oriented Housekeeping Supervisor to join our team in Phu Quoc, Vietnam. As a Housekeeping Supervisor, you will play a crucial role in ensuring the highest standards of cleanliness and guest satisfaction in our establishment. Oversee and coordinate the daily operations of the housekeeping department Allocate duties and create work schedules for room attendants and other housekeeping staff Conduct regular inspections of guest rooms, public areas, and facilities to maintain cleanliness standards Train and mentor new housekeeping staff members Manage inventory of cleaning supplies and equipment Implement and maintain health and safety procedures Respond promptly to guest requests and concerns Collaborate with other departments to ensure smooth hotel operations Monitor and evaluate staff performance, providing feedback and support as needed Assist in developing and implementing housekeeping policies and procedures Ensure proper handling of lost and found items Participate in regular management meetings to discuss departmental performance and improvements Minimum of 3 years' experience in housekeeping, preferably in a luxury high volume hotel or resort setting Previous pre-opening experience an advantage Proven supervisory experience in the hospitality industry Exceptional attention to detail and high standards of cleanliness Strong leadership and team motivation skills Excellent communication abilities in English, both written and verbal Proficiency in coordinating multiple tasks and prioritising workload In-depth knowledge of cleaning products, techniques, and equipment Understanding of health and safety regulations in the hospitality industry Ability to work autonomously and make decisions independently Computer literacy, including proficiency in Microsoft Office suite Flexible approach to work hours, including weekends and holidays as required Physical stamina to perform hands-on cleaning tasks when necessary Customer-focused mindset with a commitment to guest satisfaction Ability to remain calm and professional under pressure What awaits you... The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand. The ability to challenge the norm and work in an environment that is both creative and rewarding. Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity. A competitive package and plenty of development opportunities. Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.