HR Business Partner (Operations)

Human Resources Hybrid Employed 37.5 Canterbury CT1 2XJ About Us Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry. The role is based in Canterbury, Kent. Our core working week for this role Monday-Friday, hours are 09:00-17:00 (30 minute break) with 3 days in office /3 day WFH (37.5 Hours Per week). About The Role We are seeking an experienced HR Business Partner (Operations) to join our People & Performance team. Acting as a trusted partner to operational managers, you will play a pivotal role in shaping a positive, high‑performing, and compliant working environment. Principle duties and responsibilities will include but not limited to: Act as the dedicated HR Business Partner for operational teams across Psicon, building strong, trusted relationships with managers and becoming their go-to partner for people-related matters. Own and manage the full lifecycle of employee relations cases, including disciplinary, grievance, absence management, capability, and complex workplace matters. The Head of People & Performance acts as escalation point for high-risk or sensitive matters. Actively spot trends and themes across ER cases, using data to identify root causes and drive improvements in how the business manages people matters. Share findings with the People & Performance team to inform strategic planning and proactively address emerging risks. Lead and support the delivery of employee engagement initiatives that align to Psicon’s values and strategic people priorities. Support the design and delivery of L&D initiatives that build manager capability and support employee development across operational teams. Identify learning needs, facilitate workshops or briefings where appropriate, and work in partnership with the L&D Manager. Contribute to People team projects that enhance culture, engagement, and the overall employee experience. Work closely with colleagues across the wider People team, sharing knowledge and continuously improving how the P&P function supports the business. Person Specification Proven experience as an HR Manager or HR Business Partner, ideally within an operational or ER‑focused remit. Strong end‑to‑end employee relations experience, including complex and sensitive cases. Solid working knowledge of UK employment law. Ability to operate calmly and effectively in fast‑paced, high‑pressure environments. Experience supporting engagement, performance, and people initiatives. Confidence using HR systems and people data to inform decision‑making. CIPD Level 5 qualification (or equivalent experience). Experience in a healthcare or regulated environment is highly desirable. Working at Psicon We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of; The best possible customer service. The most efficient and effective clinical work. A thriving and engaged workforce. A truly inclusive organisation. Benefits Include Annual leave of 32 days a year (inclusive of bank holidays). Flexible annual leave scheme providing the ability to buy or sell back additional days. Well-being days. Birthday lie in. Pension scheme (with the option of enhancing via salary sacrifice). Cycle to work scheme. Employee Perks via Psiconnect – our reward gateway packed with discounts. Access to the Blue Light Card membership. Pastry Mondays. Funded social events. Staff well-being bursary scheme. Additional Information / Contacting Us For further information please email recruitment@psicon.co.uk or call the Psicon Recruitment Team on 03308 383 106 for more information. Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will do our best to support you. Please note, Psicon operate a ‘safer recruitment’ policy and will require candidates to undergo full referencing (covering a 3-year period), an enhanced DBS check, provide evidence of up-to-date mandatory training, the right to live and work in the UK.