HR Manager / Senior HR Manager

Trusting Social is an AI Fintech pioneer that's revolutionizing credit access in emerging markets. Our mission is "Advancing AI to Meet the Financial Needs of Everyday Consumers with Empathy." We've assessed over 1 billion consumers across four countries, and we're on a mission to provide 100 million credit lines using the power of AI and Big Data. How You'll Make an Impact This role owns the full HR agenda across the organisation — organisation development, HR strategy, L&D, employee relations, and workforce planning — and, with AI enabling broader individual scope, also leads People & Culture end-to-end: culture, employee engagement, and cross-location connectivity. It is deliberately hands-on: you design, build, and advise rather than only direct. You turn ambiguity into structure, act on early signals, and reach for AI as a first instinct to raise your output. As the company grows, so does the scope — including the chance to build a team. What You'll Do Organisation Development Translate business goals into org design, role architecture, and workforce plans — and own headcount planning against approved targets. Redesign core HR processes and policies from the ground up, not just administer the ones that exist. Learning & Development Run the full L&D cycle end to end — identify gaps from data, build content yourself using AI, and measure impact, not just attendance. Own performance cycle outcomes (quality, fairness, usefulness) — design the framework, coach managers on assessment and feedback, and lead calibration across the organisation. Turn performance data into decisions: talent moves, development plans, PIPs, and direct inputs to the L&D plan. Employee Lifecycle Own onboarding end to end across both offices (pre-boarding through the 90-day mark) — design the experience, run structured check-ins, and act on what you hear. Own probation, offboarding, and key moments (promotion, transfer, long service) — ensure decisions are sound and exit findings feed retention actions. People & Culture Own workplace culture across offices — design value-grounded initiatives and the rituals that create genuine belonging. Bridge office locations through internal communications, shared rituals, and engagement programmes — and synthesise signals into actionable insights for leadership. Design touchpoints across the employee lifecycle that build community, own outcomes end-to-end, and iterate with rigour. Partner with leaders on culture and complex people situations, own difficult conversations without waiting for central sign-off, and act on early signals before friction compounds. AI & Automation Treat AI as a daily working tool — drafting, analysing, building SOPs, automating workflows, and innovating engagement strategies — with a human check on anything touching pay, compliance, or an individual. Actively experiment with and adopt HR tech, digital tools, and AI applications to elevate the overall employee experience. Remove the highest-volume manual work through better process design and automation, and document knowledge as SOPs so it sits with the organisation, not one person. What We're Looking For Experience & Background 10+ years in HR with a strong generalist foundation and real experience in People & Culture — at Manager/Senior Manager level or having independently owned an HR function. Startup or tech background is a strong plus. Track record of building programmes (OD, L&D, engagement, culture) and redesigning processes, ideally across more than one entity; comfortable working fully hands-on. How You Work You use AI daily as a core working tool — content creation, SOP design, data analysis, automation, and engagement innovation — crafting clear prompts and evaluating outputs critically; you take initiative to find where AI can expand your output. You connect HR knowledge with data, systems, and cross-functional teams to solve problems a single domain can't; you learn fast, listen before acting, and navigate diverse cultural dynamics with ease. Skills & Competencies Business Owner: full accountability for HR and People & Culture delivery end to end; makes the call without waiting for central approval. Domain Expert: the go-to for getting HR and culture right; documents and teaches so quality never depends on one person. Relationship Manager + AI Operator: builds lasting trust at every level; monitors People programmes for quality and drift, and iterates before problems compound. Strong command of local labour law, HRIS, and data tools; exceptional EQ; professional English fluency; high adaptability. What We Offer Join our vibrant team and enjoy: Opportunity to work and learn from one of the best and brightest technology teams in Vietnam Be part of a winning team with exponential growth regionally, experience recruiting world-class talents Competitive compensation package, including 13th-month salary and performance bonuses Comprehensive health care coverage for you and your dependents Generous leave policies, including annual leave, sick leave, and flexible work hours Convenient central district 1 office location, next to a future metro station Onsite lunch with multiple options, including vegetarian Grab for work allowance and fully equipped workstations Fun and engaging team building activities, sponsored sports clubs, and happy hour every Thursday Unlimited free coffee, tea, snacks, and fruit to keep you energized An opportunity to make a social impact by helping to democratize credit access in emerging markets At Trusting Social, we live by ownership, integrity, and agility in execution. We believe in doing what's right, what's best, and what's innovative. If you're smart, driven, and want to make a difference in the world with the most advanced and fascinating technology, come join our team. We offer the runway to truly make an impact. Learn more about us: https://trustingsocial.com | https://www.youtube.com/watch?v=inAEDGvOcL8&t=29s To Apply: Please submit your resume, along with a cover letter detailing your interest in the role and how your experience aligns with the requirements and values of Trusting Social. We look forward to reviewing your application and exploring the possibility of you joining our exceptional team.