HVAC Customer Service Representative/Dispatcher

Client Services Specialist/DispatcherAt Moss Heating & Cooling we specialize in in air conditioning service, change out and new construction for both residential and commercial. Moss Heating & Cooling has a family history in these trades dating back several generations. For too long, this industry has allowed subpar companies to take advantage of homeowners through unethical business practices while delivering poor quality. Moss Heating & Cooling is different and so are our people. Come join our passionate, fast-growing team and be a part of the Moss legacy.As a Client Services Specialist/Dispatcher, you are a key member of the team and represent Moss Heating & Cooling on support calls. You are responsible for scheduling service requests, dispatching technicians and handling client complaints. Exemplifying our core values by showing respect and courtesy to all customers and employees. You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of client services and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.Specific Responsibilities:Receive incoming calls in professional and courteous mannerScheduling appointmentsAssigning daily work/calls to other team membersPerform marketing and sales functions to sell additional work and earn businessComplete work orders, return customer calls, and respond to customer complaintsMaintain office services by organizing office operations and procedures, preparing and reviewing purchase orders.Perform other duties as needed which may include cross-training in related positionsJob Requirements:Minimum two years admin experienceStrong written and verbal communication skillsDetail-oriented with strong data entry skillsOutgoing & Memorable Client Services that will create client connectionsTeam player who can work independentlyGeneral computer knowledge, including Microsoft OfficeTyping skills a plusWhat you get from working at Moss:An incredible culture built on our core valuesCompetitive pay and solid benefitsOn-site fitness center, basketball and pickleball courts and personal training Awesome clients and great projectsBenefits offered:Medical, dental and vision coverageMultiple health plan options401(k) with a company matchPaid time off