IJP – Team Leader & SME UPA Technohub

Job Title: IJP – Team Leader & SME UPA Technohub Job Description 🌟 Now Hiring: Team Leader & SME UPA Technohub Join our growing team and take the next step in your career! We are currently looking for passionate, driven, and results-oriented individuals for our Retail account for the following roles: Team Leader Subject Matter Expert (SME) If you have strong leadership skills, account knowledge, and a passion for helping teams succeed, we’d love to hear from you. 🧩 Roles and Responsibilities Team Leader Drive team performance and ensure achievement of KPIs Coach, mentor, and support agents in meeting performance goals Monitor attendance, productivity, and quality performance Conduct huddles, feedback sessions, and performance reviews Partner with Operations, Training, and Quality teams to drive results SME Serve as the go-to person for process and product-related concerns Provide floor support and assist agents with customer issues and escalations Help improve team performance through guidance and knowledge sharing Support new hires, nesting, and refresher sessions Coordinate with Team Leaders and support groups for process updates ✅ Why Join Us Career growth opportunity Build your leadership and account management skills Take on a key role in driving team and business success Collaborative environment Work with supportive leaders and high-performing teams Be part of a dynamic and engaging workplace Exciting retail account exposure Gain valuable experience in a fast-paced and customer-focused environment Location: PHL Quezon City - UP Ayala TechnoHub Bldg F, 2nd Flr Language Requirements: Time Type: