Implementation Manager

About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers. About the Role As an Implementation Manager within the Asia Implementation Team, you will play a key role in delivering transaction banking solutions for our customers in Vietnam and in the region by managing the end-to-end implementation lifecycle from handover through to successful go live. You will act as the primary point of coordination between customers, Sales, Product, Operations, Technology and other stakeholders to ensure solutions are implemented efficiently, meet customer requirements, and achieve expected business outcomes while maintaining strong customer satisfaction and risk governance standards. Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. Role Location: Ho Chi Minh City, Vietnam Role Type: Permanent, Full-time What will your day look like? Leading the end-to-end implementation of transaction banking solutions, ensuring successful onboarding and go-live delivery within agreed timelines and scope. Acting as the primary point of contact for customers and internal stakeholders throughout the implementation lifecycle, providing clear communication, governance and project leadership. Supporting pre-sales activities, including participation in Requests for Proposal (RFPs), Requests for Information (RFIs), client presentations and solution workshops by providing implementation expertise, delivery considerations, timelines, onboarding requirements and feasibility assessments. Coordinating cross-functional teams including Sales, Product, Operations, Technology, Channels, and Compliance/Legal to drive implementation activities and resolve issues or dependencies. Supporting customers in adopting ANZ’s digital channels, payment, collection, liquidity and file-based solutions, ensuring adherence to local market practices and customer requirements. Managing implementation risks, issues and change requests, ensuring appropriate controls, escalation and mitigation strategies are in place to achieve successful customer outcomes. Driving customer digital adoption by promoting and enabling the effective use of ANZ’s digital channels, self-service capabilities and transaction banking solutions, ensuring customers realise intended benefits, improve operational efficiency and maximise value from their banking relationship. Ensuring implementations comply with Vietnam-specific regulatory requirements, market infrastructures and bank policies, including changes introduced by local regulators and payment schemes. Leading customer onboarding and readiness activities associated with local market initiatives, including the rollout of NAPAS-related capabilities and other domestic payment enhancements, ensuring customers are prepared for required changes and testing activities. Providing guidance on local implementation requirements, documentation, connectivity, testing and operational processes to support regulatory compliance and successful solution adoption. Maintaining accurate project records, implementation documentation and governance artefacts, ensuring compliance with internal risk, audit and operational standards. Building and maintaining strong relationships with customers, regulators, market infrastructure providers and key internal stakeholders to deliver a high-quality customer experience and achieve expected business outcomes. Contributing to continuous improvement initiatives by identifying opportunities to enhance implementation processes, controls, customer experience and operational efficiency. Achieving agreed performance measures, including implementation cycle times, customer satisfaction, revenue realisation, successful go-live outcomes, regulatory compliance and risk management standards. What will you bring? To grow and be successful in this role, you will ideally bring the following: Strong knowledge of transaction banking products, cash management, digital channels, SWIFT and host-to-host connectivity. Proven experience managing end-to-end client onboarding and implementation projects in a banking environment. Good understanding of Vietnam banking regulations, payment systems and corporate banking practices. Strong customer-facing, communication and stakeholder management skills. Experience supporting RFPs, RFIs, solution workshops and client presentations. Strong analytical, problem-solving and project management capabilities. Experience driving digital adoption, change management and process improvement initiatives. Knowledge of project management methodologies (PMP, PRINCE2, Agile) and multi-country implementations. Experience with SWIFT, ISO 20022, ERP/TMS integrations (e.g., SAP, Oracle, Kyriba) and file-based solutions. Understanding of cash management, liquidity, trade finance and working capital solutions. Experience working in multinational banking environments and cross-functional teams. Bachelor's degree in Banking, Finance, Information Technology, Computer Science or a related field. Fluency in Vietnamese and English with the ability to communicate effectively with customers, regulators and internal stakeholders. You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more. At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support. To find out more about working at ANZ, visit https://www.anz.com.au/careers . You can apply for this role by visiting ANZ Careers and searching for reference number 128000. Job Posting End Date 26/11/2026, 11:59pm