Implementation Manager

About Us: Outpost is building the backbone of freight. We’re reinventing how supply chain infrastructure works in America with carrier agnostic truck terminals. As a vertically integrated real estate, operations, and technology company, we acquire and operate mission-critical real estate across the country to serve the largest logistics providers in the world. Backed by $1B from Greenpoint Partners, we’re scaling and building the most valuable logistics network in the country.   We thrive on accountability, integrity, and a shared drive to raise the bar. If you’re excited to reshape the industry alongside a high-performance team with a championship mindset that executes relentlessly, welcome aboard.   About the Role: Outpost is deploying gate-guard technology and standing up a national truck yard footprint in parallel. The implementation function is what gets every site — ours and our customers' — from signed contract or ground-break to running smoothly. You're joining a function that's already in motion: real hardware in the field, live client commitments, and a skilled team of field technicians and engineers in execution. What we're adding is a Manager who runs the playbook and supports scaling the function for what comes next. We're seeking an Implementation Manager to own site deployments end-to-end. You'll bring deep expertise in install project management (scheduling and coordinating the installer and technician workforce) and install quality control (identifying the wrong conduit, the unsecured cable run, or the mount that won't hold before the customer does). In your first 90 days, you'll deliver against in-flight commitments, take stock of open work, and refine the operating model. From there, you'll help scale the playbook and build implementation into a function customers see as a differentiator.   What You'll Own: Site Deployment & Project Execution - Support the Implementation Team in delivering customer deployments from contract through go-live. - Coordinate project schedules, hardware deliveries, subcontractors, and customer communications to keep implementations on track. - Track milestones, identify risks early, and help drive issues to resolution across internal teams and external partners. - Travel to customer sites as needed to support deployments, installations, commissioning, and go-live activities. Travel is generally expected to average approximately 30%, but may vary based on project volume, customer needs, and business priorities. Installation Coordination & Quality - Assist with scheduling installers and field technicians across active deployments. - Monitor installation progress and verify work meets Outpost's quality standards and site specifications. - Conduct installation quality checks and escalate issues before they impact customer timelines or experience. Cross-Functional Coordination - Partner with Procurement, Operations, IT, and Engineering to ensure hardware, network readiness, and field resources are aligned for successful deployments. - Help coordinate vendor activities and maintain visibility into project status across multiple sites. - Support customer-facing implementation communications throughout the deployment process. Documentation & Process - Maintain implementation documentation, including commissioning checklists, site records, hardware configurations, and deployment plans. - Contribute to improving installation playbooks, SOPs, and project templates as the implementation function scales. - Capture lessons learned and recommend process improvements to increase deployment efficiency and consistency. Team Support - Partner closely with the Implementation Team to execute deployment priorities across a growing portfolio of customer sites. - Take ownership of day-to-day project execution while escalating strategic decisions and complex issues as needed. - Help build repeatable processes that enable Outpost to scale implementations efficiently as the business grows.   Qualifications: - 5+ years leading physical technology deployments, site implementations, or field infrastructure rollouts (AV/low-voltage, access control, surveillance/VMS, networking, edge compute, or similar). - Hands-on expertise in install project management and install quality control on commercial-grade builds, with direct ownership of customer outcomes. - Track record managing concurrent multi-site deployments with live customer commitments — you ran the schedule, not a vendor. - Experience coordinating field technicians, IT/network engineers, third-party vendors, and client stakeholders simultaneously. - Working knowledge of network architecture sufficient to partner with IT/sysadmin teams. - Willingness to travel ~30% on average to client and Outpost sites across the U.S. - Bachelor's degree or equivalent practical experience. Preferred Qualifications: - 1+ years in a senior implementation, deployment, or product delivery leadership role. - Working proficiency with project management platforms (Smartsheet, ClickUp, or equivalent) and ability to read and push back on AutoCAD site drawings. - Experience operating in early-stage or high-growth environments where the playbook is built as you go. - Industry experience in logistics yards, trucking/fleet, parking and mobility, access control, or comparable infrastructure environments. - Prior remote-work experience and the discipline to run a function across time zones. - Deep expertise in systems integration and software-process delivery in addition to physical install. - Hands-on experience with network testing (Fluke certification of cable runs, megger testing) and the ability to spot bad work without sending it out for review. - Working understanding of point-to-point network hardware (Ubiquiti or equivalent). - Background in access control, surveillance/VMS, networking, AV, edge compute, industrial automation, IoT, and/or gate automation equipment. - Experience managing deployments through a W2 field technician workforce and/or third-party install network. - PMP or comparable formal PM certification. - Experience with Hanwha, Wisenet Wave/Network Optix, and/or ClickUp. - Track record of building operational teams that execute, hiring specialists better than you in their lane, and experimenting with AI to do more with less. What success looks like in 12 months: - In-flight site deployments delivered on or ahead of committed timelines. - Install QC defect rate trending down quarter over quarter, with clear visibility into root causes. - Systems Integration PM hired, onboarded, and operating with defined KPIs. - Implementation playbook documented and validated across multiple site types (Outpost yards and customer sites). - Team scaled to support next-year deployment volume without quality regressions or schedule slippage.   Benefits: - Title Commensurate with Experience - Comprehensive Benefits Package including Health, Dental, and Vision Insurance - 401(k) Retirement Plan Matching - 18 Paid Holidays - Unlimited PTO - Friday Team Lunches   Outpost is an Equal Opportunity Employer and Prohibits Discrimination of Any Kind.