Information Assistant

Job Title: Information AssistantTier: 1, 2Location: Talley Student Union Information DeskSupervision: Reports to Building Services SupervisorWork Schedule: Shift-based; 8-20 hours per week between 7am and 1am; includes nights and weekendsCompensation: Minimum starting wage is $11/hr. Upon successful completion of training and a skills assessment, the wage will increase to $12 with additional opportunity for raises based on years of service within Campus Enterprises. In addition, Student Centers employees are eligible for an end-of-semester bonus up to $200.Essential functions and responsibilities include but are not limited to:Proactively greet and engage with students and guests.Communicate with campus departments and outside organizations to gather necessary information for guestsAssist guests by sharing information about events, campus resources, maps, and departmental or organizational contactsRespond to phone calls and email inquiries, ensuring clear and helpful communicationManage check-ins for indoor and outdoor lobby table reservations and provide equipment if necessary Oversee charger checkout for students and guests, ensuring proper tracking and timely returnsCollect and record lost and found items and assist in returning them to their owners when possibleWork independently while identifying and solving problems effectivelyMaintain a high level of professionalism and a clean work environment at all timesPromote NC State Student Centers student employment program Work on special projects assigned by Campus Enterprises and NC State Student Centers administrationRemain in compliance with NC State Student Centers student employee policies and expectations at all timesCampus Enterprises Employee ExpectationsAs student employees with Campus Enterprises, we expect you to be professional and be present for your shifts. This includes but is not limited to:Arriving early for shiftsHaving on a complete uniformClocking in and clocking out in a timely fashionCell phones are only used at appropriate timesPrioritize the clientFinish all duties before taking a breakEssential QualificationsCurrent NC State University student with a flexible scheduleDemonstrate excellent customer service skillsAbility to carry, push, pull, and roll up to 40 poundsAbility to work with and manage a team to serve a diverse populationElevated oral and written communication skillsWillingness and ability to support other functions of NC State Student Centers Attend mandatory staff meetings, student employee orientation, and training sessionsPurposeNC State Students Centers creates memorable experiences for all students, guests and alumni at NC State. We strive to provide a clean, safe and welcoming environment for the NC State community. In support of the university’s educational mission, we serve as a cornerstone for student growth, learning and involvement through the highest quality service and facilities.Opportunities for Skill DevelopmentWorking as a member of the NC State Student Centers, students gain valuable experience and develop skills that can be transferred to their individual career paths. NC State Student Centers has developed student employee objectives and corresponding learning outcomes that outline the development opportunities student employees can expect. These objectives and outcomes can be found at go.ncsu.edu/studentemployment.Campus Enterprises at NC State University Hiring StandardsNC State University is an equal opportunity employer.  All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status.  The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process, are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.**Work Study Approved**Application Materials:ApplicationResumeCover letterIf you need assistance creating or editing a resume please click this link. If you are hired you will need certain documents for the onboarding process. A complete list of these documents can be found here.