Information Coordinator | Wellington and Auckland

Contribute to a collaborative team dedicated to delivering positive experiences and outcomes for claimants. Multiple permanent opportunities across Auckland and Wellington Salary range: $69,519.00 - $84,041.00 About the role | Mō te tūnga The Information Coordinator reads, reviews and then releases claimants’ personal information to them. As part of this process, we ensure the information released complies with relevant legislation – especially the Privacy Act. Historic Claims has a strong focus on transparency. Releasing information to claimants is an important part of the resolution process. It provides them with crucial insight into their past experiences in care. The Information Coordination team has a collaborative workplace culture with a strong client focus Skills and Experience | Mōu – Ngā Pūkenga me ngā Wheako To be successful in this role you will have: Previous experience assessing and redacting claimants’ personal information is an advantage but not essential. The ability to read, absorb and analyse large amounts of information e.g. 250 pages upwards on a daily based. Excellent knowledge of the Privacy Act 2020 or the ability to learn this legislation quickly. Working knowledge of other applicable legislation i.e. Official Information Act, Oranga Tamariki Act 1989, and the Children’s and Young People’s Wellbeing Act 1989 would be useful. Proven competency working with MS Office Suite and records management systems. Relationship management ability. Able to prioritise work to achieve results with attention to detail. Demonstrated excellence in the provision of client-focused, administrative and corporate advice and services to managers and staff. Exemplary standard of written and oral communication. Ability to demonstrate empathy, and understand client needs, concerns and priorities. A relevant tertiary qualification, such as Law or Criminology, would be an advantage. About Historic Claims Historic Claims, on behalf of the Ministry of Social Development (MSD) provides an Alternative Disputes Resolution Service (ADRS) to assist claimants who have raised allegations or concerns of abuse or neglect while in State care. Historic Claims works with claimants to help them understand their past experience in care. We acknowledge and recognise the harm claimants have experienced and take steps to put this right. A key focus for Historic Claims is to ensure we deliver the best possible outcomes for claimants, and that they encounter mana manaaki (a positive experience every time) whenever they come into contact with us. Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are. Position Description | He Whakaahuatanga Tūnga A copy of the position description can be found here: Information Coordinator position description Salary | Utu-ā-tau: $69,519.00 - $84,041.00 Applications close | Ka kati ngā tono hei te: Wednesday, 18th November 2026 About us | Mō mātou The Ministry of Social Development (MSD) is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whānau and communities. As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations. Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are. How to apply | Me pēhea te tuku tono Before you submit your application, please take a moment to review our guidance to understand how AI can best support your application. Candidate Guidance - Responsible AI use in recruitment. To apply, click the 'Apply Now' button. Please do not submit a cover letter. Instead, you will be asked to respond to three short questions as part of the application form (each with a 1500-character limit): What motivates you to apply for this role, and what impacts do you hope to make if successful? What makes you an ideal candidate for this role? Please outline your skills and experience relevant to the requirements of this role. You’re welcome to use tools to help prepare your application. However, we encourage you to answer in your own words, drawing on your personal experience and thinking—this helps us better understand how you’d approach the role. Note: Your responses to the application questions are essential to our assessment process. All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz. Internal MSD Employees - please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate. Joining us | Ko te hono mai Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here. If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.