Infrastructure Engineer

# Infrastructure Engineer > T-Tech · London, United Kingdom (Hybrid) · Full-time · Posted 2026-11-11 **Salary:** GBP 35,000–50,000 **Workplace:** hybrid **Department:** T-Tech Infrastructure and Projects ## Description _Are you an experienced 3rd Line IT Engineer with a background in an MSP environment, looking to take the next step in your technical career?_ _Join a collaborative team of nine where you’ll have the opportunity to deepen your expertise and work on complex infrastructures._ ### Key Responsibilities ### Advanced Technical Support - Provide Tier 4 escalation support to the Service Desk, diagnosing and resolving complex infrastructure issues - Identify root causes, evaluate solutions, and implement robust, long-term fixes - Ensure issues are fully resolved with no downstream impact - Analyse trends and recurring incidents, implementing preventative measures ### Infrastructure & Cloud Management - Monitor, manage, and optimise cloud platforms and customer environments to meet SLAs across capacity, consumption, availability, and performance - Drive improvements in platform reliability, scalability, and security - Deploy and maintain tools that enhance automation, monitoring, and efficiency in a multi-tenant environment ### Service & Operational Excellence - Follow best practice processes for incident, problem, and change management - Continuously improve service desk processes, tooling, and knowledge sharing - Contribute to operational efficiency through standardisation and automation ### Customer Engagement - Act as a technical escalation point for customers, ensuring a professional and high-quality experience - Build strong relationships through clear communication and technical expertise - Ensure customer satisfaction through timely and effective resolution ### Documentation & Reporting - Accurately log and manage incidents within the service management system - Maintain clear documentation of fixes, processes, and time tracking ### Team Development & Mentoring - Support and mentor Service Desk Analysts and Engineers - Share knowledge to improve first-time fix rates and team capability - Take ownership of your professional development, including certifications and ongoing learning ### **Recruitment Process** 1. Telephone interview with the Recruitment Manager 2. 30-minute Microsoft Teams interview with the Hiring Manager 3. Online Thrive Assessment 4. Final stage interview in our London Office ## Requirements ### Skills, Experience & Qualifications We’re looking for a technically capable and proactive Infrastructure Engineer with a strong foundation in modern IT environments and customer-facing delivery. - Holds at least one certification in Microsoft Azure, Microsoft 365, or server technologies - Minimum of 3 years’ experience in IT support, including experience within a managed service provider (MSP) environment - Hands-on experience working within an ITIL-aligned service environment - Strong virtualisation experience, including VMware and vSphere, with the ability to build and deploy virtual servers from the ground up in live environments - Experience managing Microsoft Exchange (both Online and on-premises environments) ## Benefits - 23 days annual leave plus your birthday off, because your time matters - BUPA Cash Plan to support your health and wellbeing - 50 percent flexible working, giving you real balance and autonomy - Work from home allowance to help cover your home office costs - Two paid charity days each year, so you can give back to causes you care about - Fully funded training and professional development to support your long-term career growth - Three company social events per year, designed to connect, celebrate and have fun as a team ## Apply [Apply at T-Tech](https://apply.workable.com/ttech/j/8F863BE1B7/apply) --- Powered by [Workable](https://www.workable.com)