Infrastructure Operations Engineer

Job Role We're hiring for an IT Infrastructure Operations Engineer to join our IT Services team, based in Hockley, with hybrid working considered. This is an exciting opportunity for an experienced infrastructure professional to play a key role in maintaining, securing, and improving the technology platforms that support our business and customers. In this hands-on role, you'll be responsible for maintaining the operational health, security, resilience, and lifecycle of our infrastructure services. You'll work across server, cloud, virtualisation, identity, storage, backup, networking, and Microsoft technologies, ensuring our environments remain secure, compliant, and highly available. You'll take ownership of infrastructure maintenance, patching, vulnerability remediation, disaster recovery testing, and operational improvement initiatives. Working closely with Service Desk, Cyber Security, Cloud & Infrastructure teams, suppliers, and customers, you'll play a pivotal role in preventing incidents before they occur, resolving complex technical issues, and delivering infrastructure improvements that have a real impact across the organisation. We're looking for someone with strong technical expertise, excellent troubleshooting abilities, and a proactive mindset. You'll be confident working independently, managing priorities effectively, and communicating clearly with both technical and non-technical stakeholders. In return for your dedication, knowledge, and commitment, we're offering a competitive salary of £47,500 to £52,500 and a fantastic benefits package including: • 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) • 2 Volunteer Days • Pension - 5% Employee / 5% Employer • Healthcare Cash Plan, including 3x salary life assurance • Annual salary review • Refer a friend scheme • Free access to Benefit Hub, including retail discounts, cycle to work scheme, and additional voluntary benefits Location: Hockley, Essex (Hybrid considered) Hours: Full Time, 37 hours per week Contract: FTC - 12 months Closing Date: 12 November 2026 Key Responsibilities • Maintain and support server, cloud, virtualisation, identity, storage, backup, network, and supporting infrastructure services. • Deliver infrastructure patching, maintenance, and upgrade activities across multiple platforms. • Identify, investigate, and remediate infrastructure vulnerabilities and security risks. • Manage server lifecycle activities including upgrades, migrations, replacements, and decommissioning. • Monitor backup platforms, perform recovery testing, and contribute to disaster recovery exercises. • Provide 3rd-line support for complex infrastructure incidents and problem management activities. • Deliver operational improvement projects and support infrastructure change activities. • Maintain accurate technical documentation, operational records, and support procedures. Skills and Experience • Strong experience in an infrastructure, systems, cloud operations, or senior 3rd-line engineering role. • Hands-on knowledge of Windows Server, Active Directory, Entra ID, Azure, Microsoft 365, virtualisation, storage, backup, networking, monitoring, and patching technologies. • Experience delivering server patching, vulnerability remediation, hardening, and lifecycle upgrades. • Strong troubleshooting and root cause analysis skills with experience supporting live environments. • Experience with backup technologies, recovery testing, and disaster recovery processes. • Excellent organisation, communication, and stakeholder management skills. • Experience within an MSP or multi-customer environment would be advantageous. • Relevant Microsoft, Azure, VMware, backup, networking, or infrastructure certifications are desirable. Additional Information Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of “Ex-Offenders” can be found on our website under “About us”. Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.