Intake Specialist

Accountability: This position will be responsible for intake functions for programs for The Workforce Connection’s Boone, Stephenson, and Winnebago counties, and entering participant data into a state database. The Intake Specialist will present information on the services of The Workforce Connection and administer various tests and assessments. The Specialist will assist with assigned services, records, reports and program development and work collaboratively with program and community partners. Responsibilities & Essential Functions: Outreach and Assessment Provide intake functions and enter incoming participant data into The Workforce Connection database (IWDS) in a timely manner. Host orientation sessions at the Workforce Connection as well as other community events and administer various tests and assessments. Conduct intake file review/check list to include evaluation of application documents and data to verify initial eligibility under program policy. Review initial application for completeness. Document all verification evidence. Assign new and eligible clients to Career Planners based on reporting criteria. Assist staff with recruitment efforts. Provide necessary guidance on the eligibility documentation requirements. Provide assistance in the Career Center assisting with front desk and Career Center resources offered such as resume development assistance, job searching on-line assistance, career closet and referrals. Community Partnerships Develop and maintain relationships with partner and community agencies to promote Workforce services and programs when receiving referral customers. Strategically outreach to local organizations to promote Workforce services and programs. Administrative Participation in meetings, committees, and ongoing training related to working effectively with program participants. Ensure confidentiality of records. Communication Display a responsive and professional manner in promptly responding to requests, complaints, and problems. Maintain a working knowledge of program goals, guidelines, and eligibility criteria, as well as knowledge of other State and Federal agencies and programs. Show flexibility in working with people from diverse social, economic, and educational backgrounds. The above list of responsibilities is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities or duties required. Employees are expected to perform other duties as assigned. Qualifications & Basic Job Requirements: A combination of education and relevant work experience that aligns with the duties of this position. Demonstrated ability to work with individuals with barriers to employment and understand and communicate with diverse groups. The ability to motivate and assist individuals in performing work. Strong verbal and written communication skills. Intermediate to advanced computer skills. High participant service focus. Functional use of Microsoft applications such as Word, Excel, PowerPoint, TEAMS, Sharepoint and Outlook. Ability to travel within Goodwill’s territory on a regular schedule. Driver’s license and proof of auto insurance required. Benefits Health & Wellness: Medical, dental, vision insurance, basic and voluntary life insurance as well as short-term disability and employee assistance program. Financial Security: Competitive salary, retirement plans with employer discretionary match, and bonus opportunity. Work-Life Balance: Paid time off, and flexible schedule. Professional Growth: Training programs, tuition reimbursement, and career advancement opportunities. Perks & Extras: Employee discounts, and a supportive, inclusive workplace.