IT Infrastructure Analyst II

# IT Infrastructure Analyst II > International Institute of Tropical Agriculture(IITA) · Ibadan, Nigeria · Contract · Posted 2026-07-22 **Workplace:** on_site **Department:** NRS ## Description The International Institute of Tropical Agriculture seeks suitable Nigerian nationals for the position below at the Institute’s Headquarters in Ibadan. **Position:   IT Infrastructure Analyst II** **Contract:**       3-years renewable contract                                             **Location: Ibadan** **Closing Date: 5 August 2026.** **DUTIES:**  - Own day‑to‑day **Incident & Request Management** for assigned service queues; ensure accurate triage, prioritization, and timely resolution within SLA. - Participate in **Problem Management** (trend analysis, root‑cause analysis, corrective/preventive actions) and track known errors/workarounds. - Participate in **Change Management** activities (impact/risk assessment, scheduling, pre/post checks, rollback plans) and present changes to CAB as required. - Maintain and improve **standard operating procedures** for repetitive operational tasks. - Track and report **availability, performance, and capacity** metrics; recommend scale‑up/scale‑out or optimization measures. - Perform **health checks** (daily/weekly/monthly) on critical services, document and escalate deviations. - Provide L2/L3 support for **Windows/macOS endpoints**, printing, mobile devices/MDM, and approved software images. - Administer **identity & access** operations (provisioning, de‑provisioning, group/role changes, periodic access reviews) in coordination with the Information Security team. - Package, test, and deploy **patches and updates** for endpoints and core services in line with the change calendar - Collaborate with Network/Infrastructure teams on L2 tasks for **Wi‑Fi, VPN,** and **PABX/IP telephony**. - Execute routine operational tasks on servers and services (backups/restores, certificate renewals, log rotation, service restarts, DR runbooks) under the guidance of Lead, IT Operations & Security Management. - Ensure **stations** remain connected to HQ services; provide remote support to Station IT Officers. - Carryout security hardening baselines on endpoints/services; remediate vulnerabilities assigned via scans or advisories. - Provide clear technical communications to stakeholders and contribute to **IT service status updates**. - Update **knowledge articles** for end‑users; deliver on-the-spot user training on call or remotely. - Contribute to **post‑incident reviews**, lessons learned, and backlog; champion automation/scripting to remove toil. - Perform any other job‑related duties assigned by the supervisor. ## Requirements **QUALIFICATION** BSc/HND in Computer Science, Computer Engineering, Information Technology, Electrical/Electronic Engineering, or a related field, with a minimum of three (3) years of hands-on experience in IT Operations, Network Operations Centre (NOC), or Service Desk Level 2 support within a medium-to-large, multi-site, or hybrid (on-premises and cloud) environment. Possession of  ITIL V4 Foundation certification (or higher), CompTIA Network+/A+, Microsoft MD-102 (Endpoint Administrator) or AZ-104, Cisco CCNA, or equivalent vendor certifications will be considered an added advantage. **COMPETENCIES** The ideal candidate must have: - Strong troubleshooting, analytical, and root cause analysis (RCA) skills for effective problem resolution. - Excellent customer service, written, and verbal communication skills. - Good knowledge of ITIL processes, including Incident, Problem, Change Management, and Service Level Agreements (SLAs). - Proficiency in Microsoft Windows/macOS environments, Mobile Device Management (MDM), collaboration tools, and basic Layer 3 networking and voice communication concepts. ## Benefits We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment. ## Apply [Apply at International Institute of Tropical Agriculture(IITA)](https://apply.workable.com/iita/j/6C8BF63266/apply) --- Powered by [Workable](https://www.workable.com)