IT Support Specialist

Technical Support & Troubleshooting Serve as the first point of contact for technical support via an internal ticketing system, phone, and in-person requests. Diagnose and resolve hardware, software, and network issues for both local and remote users, escalating complex problems to senior IT staff when necessary. Provide support for standard business applications (e.g., Microsoft Office 365/Insurance systems, video conferencing tools). Troubleshoot and maintain printers, mobile devices, and peripherals. System & Hardware Management Configure, deploy, and manage workstations (laptops/desktops running Windows/macOS). Manage user accounts, permissions, and access rights in Active Directory, Azure AD, or other identity management systems. Perform hardware repairs and upgrades. Assist with the inventory tracking and life-cycle management of IT assets Documentation & Training Maintain accurate and detailed records of all support interactions and resolutions within the ticketing system. Create and update knowledge base articles and IT documentation for both the IT team and end-users. Conduct new-hire IT onboarding and basic software training sessions. Required Qualifications Education and Experience Bachelor's degree in Information Technology, Computer Science, or a related field, OR equivalent practical experience. Have 2 to 4 years of experience in an IT Support, Help Desk, or Desktop Support role. Strong proficiency in supporting and troubleshooting multiple operating systems, including Windows 10/11 and macOS. Relevant certifications such as CompTIA A&#43, Microsoft Certified: Modern Desktop Administrator Associate (MD-100/101), or ITIL Foundation. Experience with Mobile Device Management (MDM) solutions (e.g., Intune). Experience with VOIP phone systems. Basic scripting or automation knowledge (e.g., PowerShell). Hands-on experience with Microsoft 365 (Exchange Online, Teams, OneDrive). Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi). Experience administering and utilizing an IT Service Management (ITSM) ticketing system. Familiarity with remote desktop support tools. The Company reserves the right: 1. To convene only the best qualified candidates to participate in the selection exercise. 2. Not to make any appointment following this advertisement