IT Support Specialist (Remote, USA)

IT Support Specialist (Remote, USA)Location: Remote, USAEmployment type: ContractIndicative rate: $33–$43/hrWe are seeking IT Support Specialists to provide exceptional technical support in a remote environment. In this role, you will assist users with hardware, software, and network issues, ensuring a seamless technology experience. You will be responsible for troubleshooting and resolving a variety of technical problems, managing user accounts, and providing support across both Mac and Windows platforms. This position is ideal for individuals who are passionate about technology and enjoy helping others.Core skillsDesktop SupportHelp DeskTechnical TroubleshootingMac SupportWindows SupportActive DirectoryNetwork TroubleshootingRequired qualifications2+ years of IT support experienceExperience with Mac and Windows environmentsProficiency in troubleshooting hardware and software issuesFamiliarity with Active Directory for user account managementStrong communication skills for user supportAbility to work in a fast-paced environmentPreferred qualificationsExperience with Microsoft 365Knowledge of POS systemsFamiliarity with ticketing systemsCertifications in IT support (e.g., CompTIA A+)