IT Support Technician

The University of Notre Dame is seeking an IT Support Technician to join the Client Experience team within the Office of Information Technology (OIT). Technology serves as a vital bridge across our campus community, and this role is central to keeping our faculty, staff, and students seamlessly supported. As a key member of the Service Desk, you will provide centralized, high-quality technical support for standard computing devices, software, and desktop applications, serving as a primary point of contact for telephone, digital, and deskside assistance. In this role, you will combine technical troubleshooting with excellent customer service to resolve computer and telephone issues. You will also support essential operations such as computer imaging, inventory management, and workstation deployment. By resolving technical challenges efficiently, you will directly contribute to operational continuity and advance the university's mission. Your responsibilities will include: Receive and record information regarding each technical problem or request, providing support to identify, diagnose, and resolve basic to complex issues. Appropriately route issues that cannot be resolved at the Service Desk to other specialized IT support groups within OIT and across campus. Provide technical support for core functions, including the Imaging Center, the Campus Workstation Program, and Enhanced Technology Partnerships. Identify user problem trends to assist in developing user documentation, training materials, knowledge base articles, web content, and campus communications. Design and conduct structured testing of new services, including performing quality checks on related documentation. Represent the Client Experience team on IT projects and committees to assist with support planning and change management for new and evolving services. Assist with the training and mentoring of new Service Desk staff, operational partners, contractors, and student employees. Minimum: High school diploma or GED. At least 1 year of professional experience in a relevant technical or customer-facing environment. Excellent customer service skills and strong verbal and written communication skills. Excellent knowledge of computers, operating systems, and productivity applications. Understanding of computer networks and telephone services. Ability to work in the United States, now or in the future, without visa sponsorship Preferred: Prior experience working in a Help Desk, Service Desk, or related IT technical support environment. Demonstrated professional customer service experience. CompTIA certification or other related technical certifications. We encourage anyone with an interest to apply, even if you don’t have all of the skills mentioned above. As a professional in the ever-changing fields of technology and education, the selected candidate can expect to continue to develop in these areas through structured professional development programs, experiential learning, and self-directed growth. Our team invests in helping each other learn and grow along with our industry. You will be supported in your desire for well-being, life-work integration, and professional growth and development. Deadline to apply (subject to change) : Sunday, July 26th, 2026 Salary: Up to 50K, commensurate with experience Please include a cover letter for full consideration of your application Please note: this is a fully onsite position The University of Notre Dame seeks to attract, develop, and retain the highest quality faculty, staff and administration. The University is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, national or ethnic origin, sex, disability, veteran status, genetic information, or age in employment. Moreover, Notre Dame prohibits discrimination against veterans or disabled qualified individuals, and complies with 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a). We strongly encourage applications from candidates attracted to a university with a Catholic identity. For over 180 years, the University of Notre Dame has been a leading American research university, offering a distinct perspective in higher education. This Catholic institution, based in Notre Dame, Indiana, is driven by a powerful blend of faith and intellectual curiosity, consistently pursuing excellence in education, groundbreaking research, and service to society. Notre Dame fosters a welcoming and vibrant campus where students, faculty, and staff are united in their commitment to creating an inclusive community and making a difference in the world. For individuals passionate about innovation, ethical leadership, and leveraging world-class facilities and renowned academic programs, Notre Dame provides a dynamic and impactful career path.