IT Systems, Data and Compliance Manager

The British International School of Charlotte is a fast-growing private day school situated in the popular area of Ballantyne, in Charlotte, North Carolina. We challenge and inspire children from the ages of 18 months through to 18 years of age. We are a diverse international community who truly personalizes learning so that every child can achieve more and create their future. As a member of the Nord Anglia Educational family of schools across the globe, we can draw on the strength of this forward thinking, international, premier and contemporary educational network. Job Description IT Systems, Data and Compliance Manager (Full Time) Position is onsite, Monday to Friday, 8am to 5pm. We are seeking a highly motivated, energetic and detail-oriented IT Systems, Data and Compliance Manager with strong interpersonal and communication skills to join a supportive team in a successful and expanding school. The successful candidate will be responsible for managing all the school’s IT support needs, hardware and software, in conjunction with the regional IT team, updating school databases and ensuring the school’s records are in compliance with state, local and NAE regulations. A comprehensive induction and ongoing job training will be given, to align your skills with the systems and processes of NAE IT management. Job Responsibilities We are seeking an experienced, enthusiastic and committed individual who can- IT Support Set up equipment for new students and staff. Enrolling and preparing iPads/Laptops/Desktops as required. Keep systems up to date through operating systems and firmware upgrades. Manage troubleshooting for system errors. Respond to IT issues, functioning as the helpdesk support person for staff and students and for network and end-user computer issues. Manage printing systems and copiers. Maintain equipment inventory. Ensure software and hardware compliance to meet company standards. Monitor web performance, network availability, and security. Monitor networking equipment and servers, updating systems as needed. Evaluate connectivity issues, equipment, and software. Assist with the design, implementation, and ongoing support of new software and features. Install, test, and monitor servers, firewalls, and new software. Data Set up and manage user accounts in SchoolsBuddy, iSams and other school databases Support the induction of new staff as it relates to IT systems Manage user access rights and permissions across systems Control access to sensitive information Compliance Monitor company compliance dashboards ensuring BISC is up to date Update any expired compliance records Track local and state compliance standards and update as needed Required Skills/Abilities Required and desirable skills: Bachelor’s degree in computer science is desirable. Knowledge of Microsoft systems and applications, including but not limited to, Microsoft Intune, Azure Active Directory, Exchange, M365 Mac/Windows software suites. Knowledge in the use of Apple School Manager and Apple applications Experience in Cisco Meraki Access Points an advantage but not essential. Experience of working with networking and ethernet technologies, including DHCP, IP addressing/subnetting and VLANS etc. Experience of troubleshooting software and hardware issues Experience of managing and repairing Laptops, iPads and Desktops. The ideal candidate will: Be self-motivated, flexible and adaptable to different tasks at hand Have excellent attention to detail Be relationship focused, able to understand the needs of others and proactively respond to them Be a proficient communicator both oral and written Have the ability to think creatively and technically Have excellent time management and organizational skills to meet deadlines in a fast-paced dynamic environment Be proactive and able to prompt others to ensure deadlines and targets are achieved, calm working under pressure Have a high level of integrity Relish the idea of working in a child centered environment within an international context At Nord Anglia Education we are committed to providing a world class, safe, happy environment in which children and young people can thrive and learn. We are committed to safeguarding and promoting the welfare of all our pupils where we embrace all race, abilities, religions, genders, and cultures. All post holders in regulated activity (having regular unsupervised contact with children) are subject to appropriate national and international vetting procedures including satisfactory criminal record checks from both your country of residence/birth and any country of residence within the last 10 years. We welcome applications from suitable qualified persons from all diverse backgrounds. Please note, only shortlisted candidates will be contacted.