Junior Account Manager

# Junior Account Manager > 3 Oaks Gaming · Bratislava, Slovakia (Remote) · Full-time · Posted 2026-10-20 **Workplace:** remote **Department:** AM Promo Unit ## Description You will join the Commercial Team at **3Oaks Gaming**, working with B2B partners in the **Sweepstakes & Social Projects** market (US, Canada, Australia, Europe). You'll focus on managing existing accounts with full operational support from our Content, Promo, Integration, Onboarding, and Marketing teams. This role is based on-site in **Bratislava (Slovakia) or Malta**. We are looking for someone with a strong passion for the iGaming industry, eager to learn quickly, grow professionally, and bring fresh ideas to the team! ## Requirements - **From 6 months to 1 year of experience** in Sales, Account Management, Customer Support, Marketing, or any other client-facing role (in any industry). - **Experience in the iGaming industry is not required**, but a passion for learning and a drive to understand how the industry operates is essential; - **Upper-Intermediate / Advanced (Fluent) English is a MUST** (both written and spoken for daily B2B communication); - **Strong willingness to learn**, grow with the team, and bring fresh ideas and solutions based on new knowledge; - **Good working knowledge of MS Excel / Google Sheets** (ability to work with formulas, calculate percentage changes, monitor KPIs, and spot trends) - **Ability to communicate and present** effectively across all levels inside and outside the organization; - **Well-organized, reliable, proactive, and responsible**; - **Client-oriented** with a solid understanding of what high-quality service looks like; - **Flexibility regarding working hours:** readiness to stay in touch or respond outside standard working hours when necessary due to different time zones; - This role is based on-site in **Bratislava (Slovakia) or Malta**. **Main Tasks** - **Support Account Managers and the Team Lead** in building and maintaining strong customer relationships, taking ownership of assigned tasks and clients, and following through on agreed actions; - **Support day-to-day management** of customer accounts, respond to enquiries, and coordinate timely follow-up on requests and issues; - **Become an expert** in using our **Client Area** and **Back Office** systems; - **Act as a point of contact** between customers, Account Managers, and the technical team, coordinating issue resolution and keeping customers informed; - **Educate customers** on system functionalities and new features; - **Support promotional planning** with customers alongside a dedicated Account Manager, using performance insights to help identify opportunities for account growth; - **Track agreed promotional activities**, including marketing and social media commitments, and follow up proactively to support their delivery; - **Assist in creating internal documentation** and supporting compliance tasks; - **Monitor account KPIs and month-on-month performance in Excel**, calculate percentage changes, flag trends and anomalies, and share actionable findings with Account Managers; ## Benefits 🎰 Be part of the international iGaming industry – Work with a top European solution provider and shape the future of online gaming; 💕 A Collaborative Culture – Join a supportive and understanding team; 💰 Competitive salary and bonus system – Enjoy additional rewards on top of your base salary; 📆 Unlimited vacation & sick leave – Because we prioritize your well-being; 📈 Professional Development – Access a dedicated budget for self-development and learning; 🏥 Healthcare coverage – Available for employees in Ukraine and compensation across the EU; 🫂 Mental health support – Free consultations with a corporate psychologist; 🇬🇧 Language learning support – We cover the cost of foreign language courses; 🎁 Celebrating Your Milestones – Special gifts for life’s important moments; ⏳ Flexible working hours – Start your day anytime between 9:00-11:00 AM; 🏢 Flexible Work Arrangements – Choose between remote, office, or hybrid work; 🖥 Modern Tech Setup – Get the tools you need to perform at your best; 🚚 Relocation support – Assistance provided if you move to one of our hubs. ## Apply [Apply at 3 Oaks Gaming](https://apply.workable.com/3-oaks-gaming/j/E57C09DE27/apply) --- Powered by [Workable](https://www.workable.com)