Junior PBD Officer

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business. When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to: Grow your career with tailored development programs Thrive your way with flexible work options Make your mark in a high-performing, values-led team Australian Liquor Marketers (ALM) is the Liquor wholesale division of Metcash. We are the largest wide range wholesaler to the independent liquor trade. Being part of something bigger in the ALM team is all about making a huge difference for the local retailers, businesses and communities we service. And while you’re championing successful independents, the wider Metcash family is behind you with a sea of opportunities to develop yourself, grow your career, and make your mark. About the Opportunity Based at our Crestmead site, this is a permanent full-time opportunity with a hybrid working model, including Tuesday to Thursday in the office . It’s a fantastic opportunity for someone from a customer service or hospitality background, or a recent graduate looking to take their first step into a corporate career . You’ll support prepayment customer accounts, helping ensure orders are released accurately and on time while working closely with our Sales, Customer Service and Warehouse teams. Previous credit experience isn’t essential. We’re looking for someone with the right attitude, strong values, a willingness to learn and a genuine customer-first mindset. In this Role Review, process, and release customer orders in line with prepayment policies Confirm cleared funds, remittances, or approved payment methods prior to dispatch Manage large volumes of daily orders with speed and accuracy Monitor order queues and proactively address delays to avoid missed dispatch windows Monitor PBD accounts to ensure compliance with strict trading terms Identify discrepancies such as short payments, unapplied cash, or disputed invoices Contact customers to secure payment prior to order release Log and track disputes impacting payment or order release You’re Likely a Match If Proven experience in a customer facing role Ability to work in a fast-paced, high-volume FMCG environment Strong attention to detail and ability to follow strict processes Good communication skills with confidence to handle payment discussions Strong time management and ability to meet tight deadlines Resilient and calm in a deadline-driven environment What’s on offer We’re proud to offer a workplace that supports your well-being, growth, and belonging: 🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually 📚 Career Growth: Endless learning and development opportunities 👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers 🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion ⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025) 🧠 Mental Health: Gold accreditation by Mental Health Australia 🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited About Us Join us and be part of something bigger! Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125. We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support. We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected. #INFLA #LI-NS1 We are the largest supplier of liquor to independently owned liquor retailers and the largest broad range liquor wholesaler in Australia. ALM supplies over 12,000 liquor customers. In addition to supplying liquor stores, ALM incorporates a specialist on-premise liquor division that supports bars, pubs, restaurants and hotels. Through our network of 14 distribution centres located in each State and territory in Australia, we support independent businesses with a competitively priced and extensive liquor range, delivered through our cost effective and efficient supply chain.