Key Account Manager

Company Description SMC Integrated Facility Management Solutions Limited specializes in delivering comprehensive and innovative facility management services. Leveraging digitization, mechanization, and automation, the company offers tailored solutions designed to optimize efficiency. SMC is recognized for its problem-solving approach, supported by award-winning technology and a proven productivity framework. With a focus on delivering measurable cost savings, SMC is a trusted partner for facility management needs. Role Description This is a full-time, on-site role for a Key Account Manager, located in New Delhi. The Key Account Manager will oversee and manage key client accounts, build and maintain strong customer relationships, and develop strategic plans for sustaining and growing client engagements. The role involves analyzing client needs, identifying business opportunities, and ensuring high-quality customer service. Collaboration with internal teams to deliver tailored solutions is a key part of this role. Qualifications Strong Account Management and Key Accounts management skills to maintain and develop strategic relationships with clients Proficiency in Business Planning and understanding customer business needs for creating tailored strategies Excellent Customer Service abilities to address client inquiries and deliver exceptional client satisfaction Analytical Skills for assessing business opportunities and solving complex challenges effectively Strong interpersonal and communication skills to liaise with clients and internal teams seamlessly Proven experience in managing key accounts in a corporate setting Bachelor’s degree in Business Administration, Marketing, or a related field Experience in facility management or a similar service-based industry is an advantage