Keyholder - Yorkdale (Toronto)

AMI is looking for a Keyholder to join our Yorkdale team! Reporting to the Store Manager and Assistant Store Manager, the Keyholder will ensure the store is running efficiently. Alongside his/her team, The Keyholder responsibilities include but not limited to; DRIVING SALES • Keyholder will drive sales and performance and continually create engaging client experience and long-term relationships with clients. • Supports team to achieve individual and store sales targets • Sees business opportunities and possible challenges to help initiate changes and improve the business. CUSTOMER RELATIONS • You will engage with customers in offering a unique experience and assisting them in exploring the world of AMI. • Welcomes customers according to AMI values: being friendly, smiling, and always in a good mood • Understands customer needs and proposes a relevant selection of products while encouraging cross selling. • Assists customers during fittings and accommodates any alterations when needed. • Drives the team to fully embrace a customer loyalty culture of building strong and long-term relationships with clients. • Introduces new customers to the brand. TEAM MANAGEMENT • Supports team to achieve sales targets by keeping the stockrooms organized and stock level accurate, updating on all new arrivals and replenishment. • Bringing the team together by representing and transmitting the AMI culture. • Continually share with the team products and brand knowledge. • Ensure and coach team members’ on new skills and selling techniques. • Conducting fun and energetic Morning meetings/Team Debriefs. Work hand and hand with team to strategize the daily tasks and focuses for the day/week. Use manager communication book daily to keep everyone informed of the day to day. VISUAL MERCHANDISING • Ensures the store is well maintained, presentation of products, cleanliness, maintenance of the premises, etc. • Actively participates in the Visual Merchandising set-ups using HQ directive and guidelines. As well as proposes new ideas and suggestions for optimal selling. OPERATIONS MANAGEMENT • Manages and tracks best-selling/slow-selling to strategize action plan. Support with tracking inventory levels and informing managers of any stock error. • Assist with updating store trackers and communications boards for in-store use • Managing the cash vault and setting up cash pickups through Brinks. • Control and oversee deliveries, transfers, damages, cycle counts, end of season, and all other back of house operations. • Develop and share ideas to increase efficiency, support store initiatives and projects as needed. Join the “f.AMI.ly“ • At least 2+ years of experience in retail management. • Experience in stock managing, operations, or retail preferred. • Familiar with sales techniques. • Smiling, dynamic, involved, and excellent interpersonal skills. • Team player with a strong sense of team leadership to deliver results beyond expectations. • Mastering customer service skills and demonstrating ability to foster a customer-service spirit. • Strong interest and a good understanding of fashion, a strong familiarity with the luxury market and its trends. • A second language would be appreciated • Open availability (including nights, weekends & holidays)