KYC Quality & Governance Manager, Mukto Pay

Company Introduction NEO PSP Limited runs Mukto Pay, a wallet licensed by Bangladesh Bank and owned by Banglalink (VEON Group). Our Vision is: Digital money for every Bangladeshi, every day, on any phone. Job Description The role: builds and leads Know Your Customer (KYC) checks after onboarding for customers and merchants - hands-on, automating, growing a team with volume. Build and lead the team: a small in-house core plus contract reviewers hired through an outsourcing company; size it on volume, set targets, shifts and quality checks; hold the vendor to a service-level agreement; no one reviews their own work. Customer KYC after activation: check electronic KYC (eKYC) files against the national ID (NID) record, manual overrides, borderline face matches, special cases. Merchant KYC: own, and at first do, the KYC of merchants, agents and distributors - documents, trade license, outlet, photos, screening, risk level. Automate: own the automation plan with the technology team - every repeated check becomes a rule or a tool (flags from the NID check, face match and document reading, screening alerts, a case workflow); people handle the exceptions. Re-check, fix and escalate: re-check high-risk files every year and whenever details change; log every failed file with an owner and a due date; a second person re-checks each fix; suspicious, forged and high-risk cases go to Anti-Money Laundering (AML) Compliance the same day. Improve and report: remove the causes of errors with the onboarding teams; monthly dashboard (files checked, pass and fail, error types, ageing, cost per file); evidence for audits and Bangladesh Bank. Academic Qualification Bachelor's degree; CAMS (Certified Anti-Money Laundering Specialist) is a plus. Job Experience Required 5+ years in KYC operations or KYC quality control at a mobile financial services (MFS) provider, bank, payment provider or telecom operator in Bangladesh. Has led a team with contract or outsourced staff and managed the vendor. Has automated manual checks (rules, scripts, workflow tools, SQL, Power BI). Has checked digital and paper files, merchants included; spots forged documents. Knows the Bangladesh Financial Intelligence Unit (BFIU) e-KYC Guidelines and the Money Laundering Prevention Act. Required Capabilities Builder: improves the process, not only runs it; fixes causes, not just files. Hands-on, automation first: does the work, then makes the system do it. Leader: hires, sets targets, coaches, holds a vendor to standard. Firm and clear: fair calls under pressure; English and Bangla; discreet with data.