L2 Field Technician

L2 Field Technician Location: Charlotte, NC/Remote work options after training Salary: $60,000 - $75,000 + Benefits Benefits: Medical, Dental, Simple IRA w/match, Holidays, PTO, Travel Reimbursement Job Type: Full-Time Typical Hours: Mon-Fri; 40 hrs. (Flexible) Travel: up to 50% local (day travel) only Start Date: ASAP Sponsorship not available L2 Field Technician Description Our client, a North Carolina–based Managed IT Services provider, is seeking a skilled L2 Field Technician to support their client base in the Charlotte area. This role blends onsite client support with remote help desk work and is ideal for a customer-focused technician who thrives in an MSP environment. You will support client infrastructure across Microsoft 365, Active Directory, networking, and end-user systems, while exercising strong judgment around onsite vs. remote resolution. The ideal candidate is technically capable, highly organized, and confident working independently in client-facing situations. This is an exciting opportunity with a small, agile, and growing company that will invest in your success by providing the technical training necessary to become an expert in the field. Note: During the first two weeks, this role will require daily attendance to the Winston-Salem office to support onboarding and training. L2 Field Technician Responsibilities • Provide onsite and remote technical support to external clients • Resolve 5–10 support tickets per day • Manage and support Microsoft 365, Active Directory, Azure, and end-user systems • Troubleshoot desktops, servers, networking, printing, and peripheral hardware • Perform onsite hardware installations and new client onboardings • Configure and deploy workstations, servers, and networking equipment • Identify when onsite visits are required and optimize travel efficiency • Interface with vendors for hardware and warranty support • Maintain accurate documentation, procedures, and client records L2 Field Technician Qualifications • 3+ years of IT support experience required (MSP experience strongly preferred) • Strong working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, wireless) required • Proficiency with Active Directory and Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) required • Experience installing, configuring, and supporting end-user hardware and servers required • Excellent communication skills with a strong customer service mindset required