L2 Security Administrator - DSOC Arkema

About us Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities. About the role Roles and Responsibilities: Sales Support and Integration Support the sales team in preparing new proposals and contribute to the integration and enhancement of solutions. Management of Project-Based Transition Phases Participate in customer account transitions using a project-based approach, providing technical advice and proposing appropriate solutions. Operational and Technical Responsibility Ensure the proper functioning of perimeter security solutions, act as the primary technical point of contact for customers and ensure service quality and compliance. Ticket Management Handle tickets relating to incidents, changes, and problems; coordinate with software vendors and hardware manufacturers; and manage escalations. Leading and Participating in Technical Governance Meetings Organize crisis meetings, prepare reports and meeting minutes, and participate in operational review committees and project follow-up meetings. Prepare and facilitate customer Technical Committees (COTECH) using a collaborative approach. Consulting and Training Provide technical advice, organize customer training sessions, and contribute to the evolution of solutions, both within project-based initiatives and independently. Compliance with Service Commitments and Continuous Improvement Ensure compliance with deadlines, quality standards, and contractual procedures, while identifying and proposing improvement initiatives. Knowledge Transfer and Documentation Ensure knowledge transfer during changes to customer environments and maintain technical documentation and procedures. Participate in the Champion Club, collect feedback, and conduct Retours d’Expérience (REX – lessons learned). Security Maintenance and Management Maintain the security of customer infrastructures through cybersecurity protection services, including Blacklake, SAT, vulnerability management, AlgoSec, and other related solutions. Autonomy and Reporting Make operational decisions, prepare dashboards, report on activities, and proactively propose enhancements to products and services. Make independent decisions and implement immediate operational corrective actions in accordance with established standards, practices, and procedures. About you Profile Degree in Computer Science or an equivalent qualification, with knowledge and certifications in cybersecurity, and at least 2 years of experience in a similar IT role, primarily supporting large enterprise customers in infrastructure and cloud solutions. Excellent technical knowledge of security domains, including authentication, firewalls, IPS/IDS, antivirus, and SIEM. Proficiency in leading security vendors and technologies, such as Fortinet, Check Point, Palo Alto Networks, McAfee, Juniper, Cisco, and cloud security solutions. Excellent written and verbal communication skills. Dynamic, with strong interpersonal skills, a passion for IT in general, and a strong customer service orientation. Proactive, diplomatic, persuasive, and able to work effectively within a team of experts. You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive. What we offer • Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world. • Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working). • Professional Development: training programs and upskilling/re-skilling opportunities. • Career Growth: Internal growth and mobility opportunities within Orange. • Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events. • Reward Programs: Employee Referral Program, Change Maker Awards. Only your skills matter Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.