Lead Airport Agent - Ramp and Customer Service

Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities Perform a variety of tasks to keep our ground operations running safely, efficiently and on-time Lead Agents are responsible to management for the coordination of the overall operation within an assigned functional area Ensure adequate operational coverage; responsible for scheduling and manpower utilization Maintain a safe, dependable and consistent operation Conduct Agent observations Schedule and administer local training including new hire training Maintain supplies and inventory control logs Prepare customer correspondence, investigate discrepancies and compile statistical data for reports Complete administrative duties Lead Agents perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations Load and unload baggage and cargo on and off aircraft Transport items between terminals, aircraft and the bag room using belt-loaders, tugs, carts and other equipment Marshal aircraft which requires working closely with teammates to ensure a safe path Clean and service cabin interiors, including seatback pockets, cushions, tray tables, overhead bins, cockpit, galley, and the lavatory De-ice aircraft which requires using equipment to apply chemicals/compounds, if applicable Promote and sell air travel; answer inquiries regarding general travel information Prepare itineraries, compute fares, issue refunds, prepare/issue tickets Check baggage and collects excess baggage charges Interpret rules/requirements for domestic and international travel Meet and dispatch aircraft Perform duties at boarding gates when enplaning and deplaning passengers Qualifications Who are we looking for? Requirements Minimum age: 18 High school diploma, GED, or international equivalent Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role. Ability to work a variety of rotating shifts including days, nights, overnights, weekends, holidays, and rotating days off Flexible to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity Be able to report to work on a regular and timely basis Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs. Must be able to perform all duties in various weather conditions and time constraints Demonstrate above-average qualities of leadership, initiative, and judgment One year of customer service experience preferred Some locations may desire previous airline experience including working knowledge of an airline’s ticketing system and/or ramp operations preferred Ability to read, write, fluently speak and understand the English language Possess the legal right to work in the United States Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.