Lead Business Consultant, VRS, CX

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Business Consultant, VRS, CX based in United States.

This role offers the opportunity to lead strategic consulting engagements that help organizations transform customer experience operations and maximize technology investments.
You will act as a trusted advisor, guiding enterprise customers through business transformation initiatives focused on measurable outcomes and value realization.
The position combines business strategy, consulting expertise, and technical knowledge to drive adoption of advanced customer experience solutions.
You will collaborate with executive stakeholders, internal teams, and domain experts to develop impactful business cases and transformation roadmaps.
This is a high-visibility role for an experienced consultant who thrives in complex environments and enjoys influencing change across organizations.
By connecting people, processes, and technology, you will directly contribute to improved customer experiences and business performance.