Lead Customer Service Representative

We are offering a $1500 sign on bonus for this role. Please note: If you are a temporary worker or an internal employee working for RB Global you do not qualify for this bonus. The Lead Customer Service Representative (L-CSR) has an expert level of knowledge of RB Global operations and high level of customer service skills. Able to operate with minimal supervision and acts as a team lead for office staff in absence of any other branch management present. Meets requirements of L-CSR and assists with new hire employee training; also plays an active role in assisting Office Supervisor with individual projects and problem resolution 1. Apply knowledge of the organization, product services, and policies to provide a variety of customer support through mail, telephone, and direct personal contact. 2. Generate standard reports and design new reports as requested. 3. Resolve escalated and challenging customer questions, complaints, and requests. 4. Perform inventory control measures. 5. Provide a variety of customer support services through the mail, telephone, and direct personal contact. 6. Process orders and assignments. 7. Enter data into computer systems. 8. Conduct research; find resolution on more complex and multi-faceted issues; reference pricing and delivery information. 9. May orient, train, mentor, assign, and check work of CSR I & II employees; designated lead in absence of Office and/or Branch Supervisors. 10. Process all necessary paperwork in preparation for auction day, securing necessary approvals. 11. Apply knowledge of the organization, product services, and policies to provide a variety of customer support through mail, telephone, and direct personal contact. 12. Other duties as assigned per business needs. 2-3 years related experience Extremely detail-oriented, organized, methodical, quality-conscious, and customer-centric, with areputation for superb follow-through. Ability to learn quickly and work in a fast-paced environment. Excellent oral and written communication skills. Excellent customer service and collaboration skills. Ability to work within project timelines, establish priorities, and meet milestones and deliverables. Demonstrates a high level of integrity and ethics; makes sound decisions in a dynamic and fast-paced business environment. Ability to analyze statistical and performance data, develop management summary reports, andproactively develop action plans. Strong time management skills. Experience with processing automobile titles. Experience in analysis of performance/operational data. Ability to work independently or as part of a cohesive team. Typical Field Office Environment