Lead Incident Management

PLACE OF WORK 7622 Pécs, Bajcsy-Zsilinszky utca 33. AREA OF EMPLOYMENT IT START OF WORK as soon as possible EMPLOYMENT TYPE Full-time megállapodás szerint .profile_item { list-style-type: none !important; } .profile_heading { font-weight: bold; } .profile_content { padding-bottom: 0.5rem; } .profile_section:has(.profile_item:empty) { display: none; } My responsibilities: Supervising and ensuring the quality of Service Desk output Daily management, supervision and development of the Incident Management and Major Incident processes Constant contact with management, providing information on processes, IT tickets and Track and report on Major Incident KPIs, trends and improvements Supporting the work of Service Desk Agent colleagues Controlling the quality of necessary documentation Cooperation and communication with internal and international partner departments and stakeholders Evaluating, promoting and leading bridge calls with multiple resolvers Provide mentorship to the Incident Coordinator Team The knowledge I own: Excellent English (C2) language skills (knowledge of German is an advantage) Minimum 3+ years of experience and professional knowledge of Incident or Major Incident Management ITIL4 or ITIL Service Operations certificate is an advantage. Proactive attitude and holistic view of processes Excellent communication skills (verbal and written) with customer-oriented attitude Willing to work with on-call system The offer that would convince me: Opportunity to develop in a constantly growing organisation Work on your own in a responsible, varied and interesting environment Pleasant working environment Secure, long-​term employment Hybrid working arrangements Online application: Please use our online application and attach your resume. AIIS Adatkezelési tájékoztató Privacy notice