Lead Unified Communications & Collaboration (UCC) Systems Engineer

Alternate Locations: Greensboro, NC (North Carolina); Charlotte, NC (North Carolina); Fort Wayne, IN (Indiana); Radnor, PA (Pennsylvania) Work Arrangement: Hybrid : Employee will work 3 days a week in a Lincoln office Relocation assistance: is not available for this opportunity. Requisition #: 76880 The Role at a Glance As the Lead Unified Communications & Collaboration (UCC) Systems Engineer , you will be an individual-contributor technical lead responsible for the architecture, engineering, security, reliability, and continuous improvement of Lincoln’s enterprise communications and collaboration environment. In this role leadership is demonstrated through hands-on expertise, technical direction, mentoring, and influence. You will combine deep expertise in Microsoft Teams, Exchange Online, Teams Phone, and enterprise telephony with broad knowledge of Microsoft 365 collaboration services, conference room and audiovisual technologies, SharePoint, OneDrive, Microsoft Copilot, and emerging collaboration technologies. You will guide architecture and engineering decisions, mentor engineers through complex work, and partner across technology teams to deliver secure, resilient, scalable, and user-focused solutions. What you'll be doing Technical Leadership and Engineering Own technical direction for Lincoln’s UCC and Microsoft 365 environment, including architecture reviews, reference architectures, engineering standards, configuration baselines, and solution designs. Lead complex implementations, migrations, integrations, lifecycle initiatives, and platform modernization from design through operational readiness. Provide technical direction and hands-on mentoring to engineers, strengthening troubleshooting, design, and delivery capabilities without direct people-management responsibility. Drive automation, standardization, platform simplification, and continuous improvement while reducing technical debt and manual effort. Evaluate emerging technologies and translate Microsoft product roadmaps, industry trends, and artificial intelligence capabilities into prioritized platform roadmaps and investment recommendations. Platform and Operational Excellence Serve as an escalation point for complex incidents and problem investigations, lead root-cause analysis, and drive sustainable corrective actions. Support effective incident, problem, change, and service-health management practices. Prepare solutions for architecture review and change governance, ensuring security, scalability, reliability, supportability, rollback planning, and operational ownership are addressed. Maintain technical documentation, runbooks, and knowledge that support platform operation, troubleshooting, and knowledge transfer. Communication, Collaboration, and Influence Lead technical discussions and communicate risks, options, recommendations, and service outcomes clearly to technical and nontechnical audiences. Partner routinely with the Director of UCC/AV Engineering and leaders across Infrastructure, Network, Cybersecurity, Identity and Access Management, Enterprise Architecture, Artificial Intelligence, End-User Technology, Service Management, and Business Technology teams. Build consensus across internal stakeholders, technology partners, and vendors while promoting accountability, knowledge sharing, and disciplined follow-through. Leadership at Lincoln This is an individual-contributor technical lead role with no direct reports. Leadership is demonstrated through expertise, sound judgment, accountability, mentoring, and influence. You will help engineers succeed on complex work, shape cross-team decisions, and model Lincoln’s expectation that employees demonstrate leadership within their respective roles. Why Join Us Join a team modernizing enterprise communications at scale. You will influence platform strategy and product roadmaps, help simplify and strengthen critical services, and shape how emerging capabilities including automation, Microsoft Copilot, and artificial intelligence are introduced securely and responsibly. What we’re looking for Must-Haves: Extensive experience in engineering and supporting enterprise-scale Unified Communications, Microsoft 365, collaboration, or Digital Workplace technologies. Expert-level capability in the architecture, engineering, administration, and troubleshooting of: Microsoft Teams and Microsoft 365 collaboration services Exchange Online Teams Phone, enterprise voice, and telephony PowerShell-based administration and automation Working knowledge of adjacent technologies and control domains, including SharePoint and OneDrive, Microsoft Copilot, identity and access management, collaboration governance, networking, security and compliance, monitoring, endpoint integration, and conference room and audiovisual technologies. Experience designing, implementing, and supporting highly available enterprise services. Experience leading complex implementations, migrations, integrations, and modernization initiatives. Strong troubleshooting, analytical, and problem-solving capabilities. Strong written and verbal communication skills, including the ability to explain complex technical topics to different audiences. Demonstrated ability to provide technical leadership, mentor others, influence decisions, and build consensus. Ability to balance architecture and long-term technical direction with hands-on engineering and operational priorities. Nice-to-Haves: Experience automating Microsoft 365 or UCC services using PowerShell, Microsoft Graph, APIs, or comparable engineering tools. Experience integrating collaboration platforms with identity, security, compliance, networking, monitoring, and endpoint technologies. Experience providing technical leadership across organizationally or geographically distributed teams. Experience working in a regulated, security-sensitive, or large enterprise environment. Relevant Microsoft, cloud, networking, security, audiovisual, or collaboration certifications. Application Deadline Applications for this position will be accepted through 1/31/27, subject to close earlier. What’s it like to work here? At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. What’s in it for you: Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes Leadership development and virtual training opportunities PTO/parental leave Competitive 401K and employee benefits Free financial counseling, health coaching and employee assistance program Tuition assistance program Work arrangements that work for you Effective productivity/technology tools and training The pay range for this position is $106,875 - $171,000 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package. About The Company Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services. With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach. Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice. Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Follow us on Facebook , X , LinkedIn , Instagram , and YouTube . For the latest company news, visit our newsroom . Be Aware of Fraudulent Recruiting Activities If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters. Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious. Additional Information This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees. Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling (866) 922-6543. This Employer Participates in E-Verify. See the E-Verify notices. Este Empleador Participa en E-Verify. Ver el E-Verify avisos.