Logistics Operation System Support Senior Supervisor

KEY RESPONSIBILITIES: Providing support to users (warehouse staff) to ensure they understand how to use logistics systems efficiently. Offering technical assistance to resolve issues related to WMS / PTL, whether it's a technical bug or a user error Identifying and suggesting ways to optimize logistics operations using the system. Ensure all WMS / PTL are always functions & reliable toward zero downtime. Providing training to new users and ongoing training to existing users, ensuring that they understand the system's capabilities and how to use it effectively. Creating and maintaining user manuals. Escalate issue to support team service by creating incident ticket and handle / follow up until issue resolve. Supporting the creation of dashboards or other visualizations to help stakeholders quickly interpret logistics data Supporting system adjustments to accommodate changes in business operations, such as improvement project or additional warehouses requirement. Working with third-party vendors or service providers that supply logistics software, hardware, or other services. This includes coordinating support, troubleshooting issues, and managing service level agreements (SLAs) with vendors. Collect data from WMS or any sources such as databases and Interpret the data to generate reports that help to analysis as request Work with third-party vendors, carriers, or service providers to integrate delivery tracking API systems. Use historical data to forecast usage of supply. Use analytical tools such as Excel, SQL, Tableau and Alteryx to gather data. Handling other duties as assigned