Manager: Claims (Construction & Engineering) JHB - JG7

CAREER OPPORTUNITY. Santam Specialist Solutions has a career opportunity for a Manager: Claims (SCE) in the Construction and Engineering (SCE ) business area which will be based in Wanderers Office Park, Illovo. Primary purpose of the role: The Manager: Claims (SCE) role is to oversee and support the claims team through technical guidance and leadership; manage complex and high-value claims; and maintain efficiency and effectiveness by driving performance and process improvements. KEY RESPONSIBILITIES • Manage, mentor, instruct and direct employees regarding proper claims handling and processing • Manage all complex and high quantum claims • Train new employees • Monitor team member’s performance • Ensure that all staff are up to date with product knowledge, systems use, and related legislation application, through formalized training and development, within prescribed timelines and standards • Ensure claim assessment within the parameters of the wordings • Correspondence with brokers, service providers etc. • Provide input on the review of claim processes • Authorise assignments for the claims team up to delegated authority • Prepare matters for presentation at Claims Committee • Authorise payments • Management of department in absence of the Head: Claims (SCE) QUALIFICATIONS AND EXPERIENCE • Matric / Grade 12 • Bachelor’s degree in insurance, Engineering, Law, Risk Management, Construction Management, Quantity Surveying, or a related field • Minimum of 5 years claims experience within Construction & Engineering sector • RE5 and FAIS compliance preferable • Minimum of 3 years managing a claims team • People management and development experience • Computer Literacy: Microsoft Office - proficiency in Word, Excel PowerPoint and Microsoft Outlook TECHNICAL COMPETENCY • Construction & Engineering claims expertise. • Policy interpretation and coverage analysis. • Reinsurance knowledge. • Attention to detail/accuracy ADDITIONAL COMPETENCIES AND SKILLS • Immaculate interpersonal skills • People leadership and coaching. • Strategic thinking.