Manager, Global Recruitment Operations

This is a hybrid position requiring the team member to be onsite for 3 days per week. No relocation assistance is provided for this opportunity. At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts. Job Summary This role is responsible for leading Talent Acquisition Operations and shaping the systems, processes, and governance that drive hiring effectiveness across the organization. The individual will oversee the Talent Acquisition infrastructure, including applicant tracking system administration, recruiting technology optimization, operational workflows, data integrity, reporting, and metrics. This role is accountable for building scalable, efficient, and standardized TA processes that improve service delivery, enhance the stakeholder experience, and enable informed workforce planning and hiring decisions. As a strategic partner to business leaders, HR, and key internal stakeholders, this individual will translate hiring needs into operational plans, provide visibility into pipeline health and hiring performance, and identify opportunities for process improvement across the TA function. In addition to day-to-day team leadership, this role will ensure alignment of recruiting operations with business priorities, support governance and compliance within the hiring process, and step in to provide tactical requisition and surge hiring support when critical business needs arise. Essential Duties and Responsibilities Lead the day-to-day Talent Acquisition Operations function, ensuring effective team management, operational consistency, and alignment with business hiring priorities Establish governance and operational standards for the Talent Acquisition function to ensure a consistent, compliant, and scalable hiring process across the organization. Oversee and optimize the end-to-end talent acquisition process, with a focus on efficiency, service delivery, stakeholder experience, and continuous process improvement. Lead, develop, and maintain a high-performing global team by setting clear expectations, driving accountability, and fostering a culture of collaboration, responsiveness, and continuous improvement. Own the administration, optimization, and ongoing effectiveness of Talent Acquisition technology, including the applicant tracking system, SuccessFactors, SharePoint, and the Career Site, to support operational excellence, user experience, and process efficiency. Drive continuous improvement of Talent Acquisition technology, workflows, and tools to enhance system functionality, streamline processes, improve user adoption, and elevate the experience for candidates, hiring managers, and internal stakeholders. Own the Talent Acquisition data and insights strategy by developing, maintaining, and analyzing dashboards, metrics, and key performance indicators to inform decision-making, improve forecasting, and drive accountability across the hiring process. Accurately track, analyze, and report recruitment activity, staffing trends, pipeline health, and operational performance metrics to support workforce planning and business decisions. Own and continuously improve the onboarding process from an operational and process-governance perspective by evaluating workflows, stakeholder handoffs, and system interactions from a broad operational perspective to drive efficiency, consistency, and an enhanced new hire experience. Monitor stakeholder satisfaction and identify opportunities to improve service levels, communication, and the overall effectiveness of Talent Acquisition support. Proactively evaluate and refine Talent Acquisition processes, tools, templates, and procedures to drive standardization, operational excellence, and adoption of best practices. Provide hands-on operational and requisition support, including surge hiring support, when critical business needs or volume demands require additional executional support. Ensure compliance with all applicable regulations, company policies, work procedures, instructions, and safety requirements. Own and lead the delivery of a high-quality end-to-end candidate experience, including interview scheduling, calendar coordination, offer letter administration, and global background check processes, ensuring timely execution, accuracy, consistency, and a positive experience for candidates and internal stakeholders. Partner closely with HRIS, HRSS, D&T, and other technology teams to support Talent Acquisition system enhancements, integrations, upgrades, and issue resolution; participate in user acceptance testing (UAT), validate business requirements, and help ensure successful implementation of technology changes impacting Talent Acquisition processes and tools. Manage relationships with external recruitment agency partners and vendors, ensuring effective performance, alignment with business expectations, and adherence to established service standards; partner closely with Procurement and other internal stakeholders to confirm agencies are operating under current agreements, contract terms, and applicable compliance requirements. Other duties as needed Education Bachelor's Degree or equivalent experience in Business or Human Resources discipline required. Work Experience Minimum of 8 years of professional experience, including at least 5 years in Talent Acquisition, Talent Acquisition Operations, Recruiting Operations, HR Operations, or a related function, required. Prior experience leading or managing a Talent Acquisition, Recruiting Operations, or HR support team required Preferred Knowledge, Skills and Abilities Experience administering and optimizing applicant tracking systems and Talent Acquisition technologies, with direct experience in SuccessFactors, SharePoint, and Career Site processes strongly preferred. Demonstrated experience owning and optimizing Talent Acquisition processes, procedures, and service delivery models in a complex, fast-paced business environment. Proven experience developing, tracking, and analyzing Talent Acquisition metrics, dashboards, and KPIs to support workforce planning, operational effectiveness, and business decision-making. Experience establishing and driving process governance, standardization, and continuous improvement initiatives across Talent Acquisition or HR operations. Demonstrated experience partnering with business leaders, hiring managers, HR partners, HRIS, IT, Procurement, and external vendors to support hiring operations and system or process enhancements. Experience managing vendor and external agency relationships, including performance oversight, service delivery expectations, and alignment with contractual or procurement requirements. Demonstrated experience owning or supporting candidate experience and onboarding processes, including interview scheduling, offer process administration, and background check coordination. Experience Strong background in data accuracy, reporting, operational compliance, and process documentation within Talent Acquisition or HR operations. Solid written and verbal communication abilities Relationship building skills to appeal to broad audiences – managerial, direct reports, cross-functional teams Excellent consultative skills and proven success developing strong, collaborative relationships across multiple departments and levels #LI-JJ1 #LI-HYBRID Travel Requirements 5%: Up to 13 business days per year Physical Requirements Light-Exerting up to 20lbs/9kg of force frequently, and/or negligible amount of force frequently constantly to move objects. What We Offer Community Involvement: West encourages volunteerism through its West without Borders initiative and other charitable programs that make a difference in local communities. Continuous Learning & Development: Opportunities for professional growth through training programs, tuition assistance, leadership development, and skill-certification initiatives. Global Career Opportunities: With facilities across North America, Europe, and Asia-Pacific, employees have opportunities for international exposure and cross-functional collaboration. Recognition & Rewards: Performance-based bonuses, service recognition, and employee appreciation initiatives celebrate dedication and impact. Inclusive & Collaborative Culture: A global workforce that values diversity, equity, and inclusion—where all voices are heard and respected in a supportive environment. West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening.