Manager, Operations

DSV – Global Transport and Logistics DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process. Location: Milton, Yukon Crt Job Posting Title: Operations Manager Time Type: Full time Compensation: Salary starting at CAD 80,000, plus eligible benefits, in accordance with experience and internal equity ***This posting is for an existing vacancy and not intended to create a talent pipeline OR This posting is to build a candidate pool for future vacancies in this role*** SUMMARY The Operations Manager impacts the organization by analyzing and planning for operational success and customer satisfaction in the warehouse. In this capacity, this position monitors volume for respective clients and ensures client contractual compliance. ESSENTIAL DUTIES AND RESPONSIBILITIES • The subject matter expert in day-to-day operation and provide support to supervisors to solve day to day issues • Act as a key liaison between the operations, clients, and site management • Ensure delivery deadlines and quality objectives are met • Manage a team of Supervisors and assign them supervisory duties • Improve the operational systems, processes in support of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planning • Keep Senior manager advised of progress or problems requiring attention daily. • Keep abreast of operational progress or problems. • Required to complete forecasting and labor planning • Resolves individual and group performance issues in accordance with DSV’s policies and procedures in a timely manner to motivate and foster teamwork • Ensures clear performance standards, provides specific and timely feedback, and owns management development for their team • Holds others accountable to established performance levels to achieve individual and group goals. • Promote a positive relationship with clients by providing excellent customer service • Provide proper guidance and coaching to the supervisors and to the entire team • Responsible for direct client facing on all operational issues and for conducting client presentations where needed • Must be able to partner with the clients and provide direct support. Effective and timely communication of operational issues to senior management. QUALIFICATIONS & EXPERIENCE • Post-Secondary education required. A combination of equivalent experience and education will be considered • Minimum of five years’ leadership experience in logistics or 3PL industries • Multi-clients experience an asset. LOCATION: 2200 Yukon Court, Milton DSV – Global transport and logistics What moves you? At DSV, we move more than goods. We move careers, ambitions and opportunities. With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running. Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team. Start here. Go anywhere This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it. If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be. Visit dsv.com and follow us on LinkedIn , Instagram and Facebook #StartHereGoAnywhere #LifeAtDSV DSV does not use AI to screen candidates during the recruitment process FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@ca.dsv.com.