Manager, Service Delivery (12 Month Fixed Term Contract)

Storytelling is, and will always be, the heart of what we do at Skydance. Our vision is to build a thriving entertainment ecosystem where stories and worlds are imagined, brought to life and experienced. We create for every age and audience, anchored by the strength of our content and experiences and the depth of our connection with fans. We are creator-first, audience-focused, tech-forward, globally scaled. Here, you’ll work with talented teams that move fast, think boldly and collaborate with purpose to deliver results. We aim high, champion the best ideas and win together, earning the trust of our employees, creators, partners and audiences every day. If you’re energized by the opportunity to help build the next-generation global media and entertainment company powered by creativity and technology, we’d be thrilled to welcome you aboard. LET’S GO! ㅤ Your New Role This position is responsible for the strategic management of broadcast service providers and the delivery of new initiatives, technical changes and solution evaluations across the WBD APAC region. While Broadcast Operations owns BAU execution, this role owns the commercial, contractual and transformation layer - managing the regional supplier portfolio, negotiating contracts, leading change requests and running the full RFI/RFP lifecycle for new technical solutions (e.g., IP-based contribution and distribution, cloud playout, content delivery alternatives). The role acts as the primary technical-commercial interface between WBD and the regional broadcast / media service-provider ecosystem, ensuring contracted services deliver against business and operational expectations, and that new initiatives are delivered on time, on budget and to specification. The Manager, Service Delivery supports WBD APAC and Company-wide projects in collaboration with international departments and service providers, and develops service-management and procurement practices aligned with global WBD standards. Your Role Accountabilities Own the relationship lifecycle for regional broadcast service providers — playout, Satellite teleport, fiber, compression, Encryption, media services and IP distribution partners. Lead service-performance governance: SLAs, KPIs, monthly/quarterly business reviews, performance improvement plans and dispute resolution. Build and maintain strong working relationships with senior counterparts at key media and broadcast service providers across the APAC region; Lead commercial negotiations for new contracts, renewals, statements of work and change requests; partner with Procurement, Legal and Finance to close agreements that meet business and technical requirements. Track contract obligations, renewal dates, pricing benchmarks and total cost of ownership across the supplier portfolio; identify cost optimisation and consolidation opportunities. Manage the change request (CR) process end-to-end — scoping, pricing validation, technical sign-off, approval workflow and delivery hand-off to BAU. Run the full RFI / RFP process for new services and solutions, including: Define business and technical requirements in partnership with Engineering, Operations and business stakeholders. Build the long-list of candidate vendors and shortlist criteria Author and issue the RFI/RFP, manage Q&A clarification cycles, and coordinate vendor presentations / demos / proof-of-concept activities. Establish evaluation frameworks (technical, commercial, operational, risk) and run scoring with cross-functional evaluation panels. Lead commercial clarification and final negotiation; produce vendor recommendation papers and business cases for senior leadership approval. Coordinate contract execution with Procurement and Legal and ensure clean hand-off to delivery. Partner with Engineering and the broader team to identify, evaluate and recommend new technical solutions — for example, IP distribution alternatives (SRT, Zixi, managed media networks, public-cloud transport), cloud playout and signal-acquisition options. Build business cases that quantify cost, risk, operational impact and strategic fit for senior stakeholders. Plan and deliver service-delivery and transformation initiatives end-to-end — scope, schedule, budget, risks, dependencies, stakeholder communication and benefits realisation. Coordinate cross-functional delivery across Engineering, Operations, Programming, Affiliate, Procurement, Legal and external partners. Drive disciplined transition-to-BAU hand-offs to the Broadcast Operations team — documentation, training, run-books and acceptance criteria. Act as the primary technical-commercial point of contact for regional service partners and internal business stakeholders. Provide regular status, risk and financial reporting to leadership; escalate clearly and early. Champion service-improvement initiatives and represent the team in regional and global forums. Develop and maintain service-management documentation, vendor-management playbooks and sourcing best practices. Other duties as may be required for this role. Qualifications & Experience Excellent communication, influencing and stakeholder-management skills across technical, commercial and executive audiences. Strong commercial acumen — proven contract negotiation and supplier-management experience with broadcast or telecom suppliers. Established working relationships with broadcast / media / telecom service providers in the APAC region — or demonstrated ability to build them quickly. Strong project / program management discipline; able to deliver multiple concurrent initiatives on time and on budget. Operates as a project manager for all delivery and transformation initiatives — owning scope, schedule, budget, RAID (risks, assumptions, issues, dependencies) log and governance reporting to senior stakeholders. Demonstrated experience running structured RFI/RFP and vendor-evaluation processes from requirements through award. Ability to scope technical requirements, evaluate options and produce clear, decision-ready recommendations and business cases. Ability to work with stakeholders based across different locations and time zones. Able to work independently with minimal supervision, make commercial and delivery decisions, identify opportunities and initiate projects. Strong skills and experience in generating quality documentation — both written and visual drawings (Visio, PowerPoint). Able to work with MS Office, Project and Visio. Strong analytical and critical-assessment skills, with attention to commercial and contractual detail. Degree in Broadcast Engineering, Telecommunications, Electrical Engineering, IT, Business or related discipline; or other appropriate Tertiary level education. Minimum 10 years background in broadcast / media technology, with significant experience in service delivery, vendor management or technical project management. Proven experience leading commercial negotiations and end-to-end RFI/RFP processes with broadcast or telecom service providers. Strong understanding of broadcast distribution and contribution technologies — satellite, fiber, IP transport (SRT, RIST, Zixi, SMPTE 2110), CDN and content delivery for linear and OTT. Project management certification (PMP, PRINCE2 or Agile/Scrum) or equivalent practical experience is an advantage. About Skydance Skydance is a next-generation global media and entertainment company, comprised of three business segments: Studios, Direct-to-Consumer, and TV Media. Skydance's portfolio unites legendary brands, including Paramount, Warner Bros., HBO and HBO Max, Paramount+, Pluto TV, CBS, CNN, CBS Sports, TNT Sports, Nickelodeon, Cartoon Network, MTV, Food Network, BET, HGTV, and Comedy Central. Some Important Details We embrace the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit. In line with the laws of the country or region in which the role is based, this includes consideration without regard to race, color, ethnicity, national origin, citizenship status, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, marital status, pregnancy, parenthood, physical or mental disability, genetic information, military or protected veteran status, union status or any other category protected by applicable law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.