Marketing Communications & Engagement Associate

Working Location: Hung Hom Employment period: 2-year contract/permanent Applications are invited for the above post to manage outreach activities via Green Studio Multi-Purpose Vehicle (mobile truck) in the Marketing & Communications Department, under the Customer Success & Experience (CSE) Business Group. The appointee will have the following key responsibilities: Major Duties: Assist in planning and organising different customer engagement and outreach activities via CLP’s mobile truck – Green Studio Multi-Purpose Vehicle fleet (“the fleet”), for the promotion of energy efficiency & conservation (EE&C) messages and brand image Execute and run outreach activities leading a team of outreach ambassadors to promote low-carbon lifestyle via adoption of CLP’s green products and services to primary school students, teachers, community stakeholders and the public via the fleet Take the initiative in exploring and executing an innovative way of customer engagement experience, on- and off- the multi-purpose vehicles and in other interactive approaches Coordinate, conduct sharing, talks and various activities on- and off- vehicle at schools, community venues and other outdoor locations in an interactive and engaging way Handle all logistics associated with the operation of the outreach activities, including but not limited to customer communications, enquiries, administration and reporting Closely monitor and analyse the performance and results to achieve KPIs. Comply company protocols and safety standards Provide support to marketing communications campaigns and events development, including above-the-line, below-the-line, digital marketing, etc. as assigned by supervisor Work closely with internal and external counterparts, including vendors and agencies, to deliver quality communication deliverables and media plans Perform departmental duties, including team budget, report consolidation, etc. Requirements: A recognised university degree in Communications, Marketing, Business Administration or related disciplines At least 2-4 years’ relevant working experience in public education or engagement programmes, event management, advertising, digital marketing, customer services or communications. Experience in hospitality/servicing/education industry is a definite advantage Good presentation and excellent command of spoken and written Chinese and English, including fluency in Putonghua Pleasant, highly proactive, independent, a quick learner and good team player is a must; candidate with a passion to interact with people from different segments and willingness to embrace challenge and agility at work is preferred Exposure and strong willingness to embrace the use of AI tools and platforms delivering workflow and creativity enhancement, in accordance to company guidelines will be a definite advantage Good computer knowledge with digital skillsets in Adobe Photoshop, Illustrator, Canva and other multi-media experience will be an advantage Subject to outreach activities and event schedules, occasional work on weekends/public holidays may be required, with replacement leave covered upon management approval