MCG Senior Technician

The purpose of this position to oversee and monitor all high-level external cleaning and landscape maintenance activities across Dubai Metro stations and assets, ensuring full compliance with approved procedures, safety standards, statutory regulations, and company requirements. MAIN RESPONSIBILITIES Strategic Supervise and monitor all high-level external cleaning activities conducted within Dubai Metro premises. Supervise and monitor all landscape maintenance activities performed across Dubai Metro assets and facilities. Ensure all works are carried out in accordance with approved Method Statements, Risk Assessments, Traffic Management Plans (TMPs), permits, and established work methodologies. Verify that work activities are performed safely, efficiently, and in compliance with company standards, contractual requirements, and applicable health, safety, and environmental regulations. Respond to incidents on the building and structure that require specific cleaning expertise in a timely and efficient manner Follow applicable procedures and work instructions to ensure compliance with the requirements Review completed work documentation and verify the accuracy and completeness of records prior to project close-out. Ensure all relevant inspection reports, checklists, certificates, and work completion records are uploaded and maintained in the Maximo system. Assist the MCG Team leader/Engineer or other technical support staff to identify different types of cleaning methods including cleaning and restoration treatments Perform line side activities, Pest Control and Platform Screen Door cleaning as on when required Follow the appropriate landscaping, external cleaning procedures, method statements, risk assessments and work instructions to ensure compliance with the requirements Maintain accurate maintenance records of landscape condition & maintenance reports, external cleaning reports, pest control services reports using a computerized maintenance management system accomplished and other information Perform shift and emergency duties when required Perform and carry out other duties as instructed / directed by the MCG Engineer /Team Leader Financial No direct financial responsibilities. Supports cost‑effective maintenance by ensuring proper use and care of tools, equipment and materials. Stakeholder / Customer Supports internal stakeholders by ensuring station exteriors, structures and landscapes are maintained to required standards, contributing to overall customer satisfaction and safe operations. Operational Contributes to daily operational readiness of Dubai Metro by performing scheduled cleaning, landscaping and other activities in accordance with maintenance plans and procedures. Capability / People Supports team capability by following instructions, maintaining certifications and assisting colleagues during routine tasks, drills and emergency duties. Support team capability and operational effectiveness by following established procedures, maintaining required competencies and certifications, and assisting colleagues during routine operations, drills, and emergency situations. Contribute to continuous improvement initiatives by identifying opportunities to enhance safety, operational efficiency, and service quality. DIMENSIONS Covers all Dubai Metro stations, ancillary buildings and depot external areas Performs cleaning and landscaping tasks across multiple locations Uses specialized equipment such as mobile boom lifts, abseiling gear and high‑pressure machines, whenever applicable. CHALLENGES Working at heights in exposed outdoor environment Access coordination with multiple stakeholders (SM, Security, IAC, EC and OCC) Managing simultaneous cleaning and landscaping tasks across different stations Responding quickly to incidents requiring specialized cleaning expertise key COMPETENCIES Technical Competencies Should possess good/basic understanding of cleaning techniques or landscape procedures and tools Should have basic knowledge of rope access operations, IRATA requirements, and work-at-height safety practices. Understanding of health, safety, environmental, and risk management principles. Ability to identify hazards, assess risks, and implement corrective actions. Should have experience in inspection, auditing, and compliance monitoring skills. Effective communication, reporting, and coordination abilities. Behavioural Competencies Excellent communication and influencing skills. Continuous improvement mindset. EDUCATIONAL QUALIFCATION Min. Required Desirable Education Higher Secondary Certificate or Vocational trade certificate in civil, electrical or mechanical Diploma or Industrial Training Certificate Experience Should possess good/basic understanding of cleaning techniques or landscape procedures and tools Minimum 4 years of working experience in cleaning, landscaping or Facilities field Understand and with experience in adhering to structured work instructions Ability to work unsupervised 3-4 year in Facilities and Technical Cleaning Skills / Training Fluent in English.