Medical Administrative Assistant (experience with US-based medical practice, clinic or organization is required)

Answer incoming phone calls and respond to text messages. Assist patients with general questions about clinic services. Provide professional, friendly, and timely customer service. Route patient concerns to the appropriate provider when necessary. Schedule, reschedule, and confirm patient appointments. Send appointment reminders and follow-up communications. Coordinate patient intake and onboarding activities. Maintain accurate appointment records. Process medication refill requests according to clinic procedures. Assist with patient orders and service requests. Coordinate follow-up communications regarding prescriptions, laboratory services, and treatment plans as directed. Maintain accurate patient records and documentation. Update information within the clinic's electronic health record (EHR) and CRM systems. Organize digital files and administrative documents. Support general office administration and daily operations. Utilize the clinic's EHR, CRM, and phone systems efficiently. Learn new software and workflows during onboarding. Ensure accurate data entry and timely record updates.