Member Support Representative Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Member Support Representative Lead based in United States.

This role is a frontline leadership position responsible for guiding, coaching, and elevating a high-performing member support team in a fast-paced, mission-driven healthcare environment.
You will oversee day-to-day operations for a group of Member Support Representatives, ensuring members receive accurate, empathetic, and timely assistance across eligibility, benefits, scheduling, and food access services.
The role blends people management, operational oversight, and real-time escalation handling in a high-volume support setting.
You will be responsible for driving performance consistency while building a strong culture of accountability, empathy, and continuous improvement.
A key part of the role involves translating operational trends into actionable insights and partnering cross-functionally to improve processes and member experience.
This is a highly impactful position for someone who thrives in leadership, coaching, and structured service environments.