Multi-Trade Chargehand

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status. Multi-Trade Chargehand Welwyn Garden City – working across Hertfordshire £40,248 - £42,366 per year 40 hours per week – Monday to Friday, 8:00am – 16:30pm Are you an experienced Multi-Trade professional looking to step into a leadership role where you can make a real impact? At Sanctuary Property Services, we're looking for a Multi-Trade Chargehand to join our Voids and Day-to-Day Repairs teams, helping to deliver high-quality repairs, refurbishments and empty homes works across Hertfordshire. Working closely with the Service Delivery Manager, you'll play a key role in supporting operatives, coordinating works and ensuring customers receive an excellent service. This is a varied position combining trade knowledge, team support, quality inspections and customer-focused problem-solving. You'll be predominantly office-based, overseeing delivery and performance, while still having opportunities to support operatives on the tools when required. You'll also participate in weekly governance meetings, contributing to service improvements and helping ensure operational targets are achieved. The role of Multi-Trade Chargehand will include: Assisting with the day-to-day management and support of a team of operatives Scoping void properties and identifying the works required to bring homes back to a lettable standard Carrying out post-inspections on completed void works to ensure quality, compliance and value for money Managing operative queries and providing technical guidance and support Ordering and coordinating materials to ensure works are completed efficiently Assisting with the scheduling and coordination of void works Monitoring performance against KPIs and supporting financial recovery on completed void properties Responding to customer complaints professionally and ensuring timely resolutions Ensuring Health and Safety policies and procedures are consistently followed and maintained Attending weekly governance meetings with management teams Working closely with the Service Delivery Manager to support operational performance and continuous improvement Supporting operatives with hands-on work when required Skills and experiences: To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to or currently undertaking NVQ Level 2 in a core subject (carpentry, electrical- If plumbing a Level 3 is required). As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted Experience within social housing repairs, maintenance and voids Previous supervisory, chargehand or team-leading experience Strong communication and customer service skills Excellent organisational and problem-solving abilities Experience planning, coordinating and monitoring repairs activities Good IT skills, including Microsoft Outlook, Word and Excel This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence About us We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Employee discounts Wellbeing support and tools Employee recognition scheme Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues £40,248 per annum (rising to £42,366 per annum after 12 months, subject to satisfactory performance) For more information please click here View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 4 November 2026 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - http://www.sanctuary.co.uk/join-our-team We work closely with the Home Office in order to prevent unlawful working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.