Nespresso, Retail Supervisor, Full Time, Permanent

GET TO KNOW USNespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Since 2001 in the UK, we’ve responded to consumers’ increasing appreciation for quality coffees and our year-on-year growth is testament to the quality of our offering. Our quest, to be seen as the most indulgent coffee, has resulted in the very highest quality coffees, enjoyed as solutions for ‘In Home’ and ‘Out Of Home’ consumers. KNOW THE ROLEWe’re looking for a proactive and commercially driven Retail Supervisor to join our Boutique in Cork. Your priority will be to attain the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.This is a full time 40 hour per week permanent opportunity, but we are always open to discuss individual’s flexible working needs so please speak to us during the recruitment process to understand what this could look like.Completing shop floor observations and providing feedback to the team in line with management supportUtilising customer experience and everyday coaching across the teamDelivering a high standard of customer serviceFacilitating team training sessionsTaking accountability for managing and resolving escalated complaintsMonitoring and leading on internal control processesLeading on ad hoc audits KNOW WHAT WE'RE LOOKING FORJust like our brand ambassador, George Clooney, the Nespresso coffee experience is innovative, stylish, sophisticated, and difficult to resist. We want every customer to have a premium experience and you’ll have the passion and panache to provide exactly that. Whether customers want an intense Ristretto or a fruity cup of Vivalto, you’ll be on hand to deliver service-oriented sales and promote our unique brand experience.We’re looking for confident and charismatic individuals who can deliver exceptional customer service utilising strong communication and interpersonal skills, as well as being able to demonstrate:Previous supervisory shop floor experience in the retail sectorA proven track record of delivering exceptional customer serviceA strong understanding of the retail and competitive environment in which the Nespresso business operatesEnthusiasm to coach, train, and mentor the Sales Assistants within your boutiqueMaintain and support a positive and collaborative team cultureIn return, as part of Nestlé SA, we offer first-class training and great development opportunities. Plus, you can count on us for an attractive benefits package. This includes a Nespresso coffee machine, monthly coffee allowance, a competitive pension, up to 10% bonus, and 25 days holiday, with bank holidays on top. We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.To find out more about Nespresso please visit: www.nespresso.com KNOW HOW WE WORKExperience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.At Nestlé, our values are rooted in respect – for our employees, our customers and our consumers. That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunity for all, and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!