Network Operations Manager

You're passionate about a career delivering solutions that impact millions. Here's your chance to design and deliver efficient, customer-focused services that also enhance accessibility, sustainability and overall quality of living for more people than you've imagined. In this role, you'll: Join the Rail Operations’ Network Operations team and this role will see you provide day of operations management, leadership and oversight to ROC Control Room Floor leaders and staff and is accountable for day of operations management of the network through continuous monitoring and proactive intervention to ensure effective train and network decisions and incident management across all operational branches. These critical roles authorise significant alternative train plans to support network recovery, leads the approval of track possessions and supports broader operational coordination to other Transport-wide agency leaders, contributing to integrated service delivery and network resilience. Please click here to view a copy of the role description . About you You’re a well organised, safety-focused leader who is passionate about putting the customer at the heart. You have demonstrated experience leading large teams with the ability to forward plan and provide strategic direction and take others on the journey with you. With the broad range of disciplines this role will require you to interact with, you must be comfortable collaborating and effectively managing expectations of a number of stakeholders and you are accustomed to managing others that don’t come directly under your control. You have the ability to influence strong customer outcomes with network integrity, multi-task, and make important decisions in a timely fashion. You’re accustomed to resolving complex situations and can translate complex, technical information into easily understood information. Experience working effectively within a dynamic network operations team environment is essential. Finally, the successful candidate will have a Network Controller Certification or the ability to obtain, and successfully complete within 12 months, and be a qualified Australian Inter-Service Incident Management Systems (AIIMS) Controller or have the ability to obtain and successfully complete within 12 months. Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week. Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network. Join us Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers . This is an in-person, on-site role. Apply today Applications close 11:59 PM Sunday 25 October 2026 For more information about this role, please contact TONI.MUIRHEAD@TRANSPORT.NSW.GOV.AU. Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. Learn more about how to apply via Our recruitment process | Transport for NSW #LI-Onsite