Office Clerk

Office Clerk Responsibilities: Managing Company Store and Concierge transactions across online platforms and point-of-sale (POS) systems, ensuring accuracy and compliance with established procedures Providing exceptional customer service to employees and visitors, responding to inquiries and ensuring a positive and welcoming experience Coordinating with external vendors for services such as catering and car detailing Supporting workplace programs and initiatives, including pet-friendly office days and merchandise distribution Monitoring and responding to emails and service inquiries, ensuring timely follow-up and resolution Maintaining a clean, organized, and visually appealing Company Store environment Ensuring merchandise is properly tagged, accurately priced and displayed with clear signage Restocking merchandise as needed and monitoring inventory levels to identify replenishment requirements Coordinating merchandise and promotional item orders with local vendors, ensuring quality and cost-effectiveness Conducting monthly inventory spot checks and comprehensive inventory counts twice annually, in June and December Completing end-of-day inventory checks for gift cards and tickets, ensuring accurate tracking and accountability Monitoring the on-site arcade and lounge areas to ensure equipment and machines are functional and well-maintained Providing operational support to the Workplace Experience team, assisting with special projects and other assigned tasks Assisting other service areas as required to support daily operations and team collaboration Qualifications: High School Diploma or equivalent work experience Previous experience in customer service, retail, hospitality or a similar role is an asset Skills: Excellent customer service and interpersonal skills Strong verbal and written communication skills Ability to anticipate customer needs and provide proactive support Strong organisational skills and attention to detail Ability to multitask, prioritise tasks and manage changing deadlines Strong problem-solving skills and ability to work independently with minimal supervision Positive, friendly and professional attitude Strong work ethic, accountability and follow-through Basic computer skills and ability to work with online platforms and point-of-sale (POS) systems Ability to lift up to 30 lbs. as necessary Other: Present a professional image at all times when interacting with employees, visitors and vendors Job responsibilities include, but are not limited to, the duties outlined above and may change based on operational requirements