Operations 操作

Job Req Number: 130350 Time Type: Full Time General Responsibilities 主要工作职责 To provide excellent, efficient and high-quality service to customer at all times 始终为客户提供卓越、高效、优质的服务 Responsible for daily business learning and follow-up to ensure compliance with regional guidelines and company policies and procedures 负责日常业务学习并跟进业务，确保遵守区域指导方针以及公司政策和程序 Detailed Responsibilities 具体工作职责 Follow local SOPs with shippers/consignees for the business 执行与发货方/收货方本地标准化操作流程(SOP) Provide quotations of charges to shippers/consignees for the business where necessary. Handle customer inquiry via phone, e-mail and face to face meeting 针对业务，向发货方/收货方提供费用报价单， 通过电话、邮件及面谈等多渠道处理客户咨询 Check and verify documents (perform due diligence) to ensure full compliance with DSV internal standards and customer requirements (SOP) 核查单证文件（履行尽职调查），确保完全符合DSV内部标准及客户SOP要求 Carry out approved proposed improvement / changes on procedures and systems made by supervisors, Execute the shipment booking by following the SOP and quotation 执行经主管批准的流程及系统改进方案，严格遵循SOP及报价单要求执行货运订舱操作 Inform supervisors of any irregularities or problems that require assistance and to feedback on subcontractors’ standards and services 就需协助的异常情况或问题及时上报主管，并反馈分包商服务标准执行情况 Handles customers’ inquiries, complaints, claims follow up, verify credit terms and credit status, and coordinate with departments concerned on related issues, Feedback pre-claim details and status to customers 处理客户问询、投诉、索赔跟进，核实信用条款及资信状况，协调相关部门解决关联问题，向客户预先通报索赔详情及处理进度 Prepare customers’ statistics and reports upon request, Process and create documents including but not limited to waybills, warehouse advise, trucking orders, invoices and other docs which requested by customers 按要求编制客户数据统计报表， 处理并制作包括但不限于提单、入库通知、运输订单、发票等客户要求的文件 Invoicing / verification and posting of incoming invoices, Job costing 发票开具/核验及应付账款登记，作业成本核算 Update Track and Trace systems, send shipping advice to overseas stations 更新货物追踪系统，向海外站点发送装运通知 Take up additional tasks as assigned, back up for other team members when necessary 完成上级指派的其他任务， 必要时为团队成员提供工作备份支持 DSV – Global transport and logistics What moves you? At DSV, we move more than goods. We move careers, ambitions and opportunities. With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running. Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team. Start here. Go anywhere This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it. If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be. Visit dsv.com and follow us on LinkedIn , Instagram and Facebook #StartHereGoAnywhere #LifeAtDSV